Service Quality Process Engineer III

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About this role: The Service Quality Process Analyst III drives improvement and corrective action in the quality of business systems and Information System process solutions to meet business requirements.  This includes the collection, trending, and analysis of data/metrics related to Service and Product Performance, and own or support nonconformance investigations related to Capital Equipment (aka medical electrical equipment) service.  In addition, where appropriate this resource will work the execution of projects designed to improve the compliance, efficiency, and effectiveness of the quality system as it relates to medical electrical equipment service quality.  The role utilizes knowledge of the Quality System to assess and ensure changes occurring within service create a positive impact on the quality system and business organization.
 
Your responsibilities will include:

• Bridges quality and IT/business teams to design compliant systems / processes to meet business needs.
• Assist the organization in making critical assessment of the health of the quality system by executing the required elements: including data collection, database population and updating, logging and tracking of issues/action items, conducting analysis, generating reports, creating presentations, core team meetings, and meeting minutes for review by a variety of key stakeholders.
• Utilizes information systems to improve efficiency and makes recommendations upgrades to better meet customer, regulatory and company requirements.
• Uses quality system knowledge to guide implementation of business systems and processes by creating and communicating well-written documentation and presentations
• Supports Internal and External Individual Audits.
• Able to translate quality requirements into business process and systems requirements
• Responsible for quality investigations, trend/pattern identification, problem solving and critical thinking.
• Responsible for becoming experts in procedures and making sure they are aligned with current processes.
• Evaluates internal processes and drives process improvements.

Required Qualifications:

• Minimum of a Bachelors Degree
• Minimum of 3 years of related experience

 
Preferred Qualifications:

• Experience working with ServiceMax
• Knowledge of PowerBI, and/or Tableau (or other enterprise data tools) for use in data analysis
• Analytical thinking and problem-solving skills
• Strong organizational and communication skills
• Self-directed with a strong sense of attention to detail
• Ability to work with global partners located in various regions across the globe.
• Positive attitude with the ability to work with others in a team environment
• MS Office proficiency

Requisition ID: 577405

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement.  The goal of the drug testing is to increase workplace safety in compliance with the applicable law.  

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.