Service Support Specialist I

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About The Role:

The Service Support Specialist will manage capital equipment service programs in support of sales, marketing, and service operations for capital equipment in North America.

The Service Support Specialist will be responsible for the scheduling support, coordination, communication, business transactions, team alignment, and issue resolution (as needed) to ensure on time and successful divisional projects and activities for capital equipment.  The Service Support Specialist will support business units in the management of customer accounts to ensure US and global customer satisfaction.  Supports department and teams in the resolution of order processing and customer issues.  Provides input to the development and implementation of short and long-term solutions to improve Customer Service processes in the division and in the technical service organization Technical Assistance Center (TAC).

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model, requiring employees to be in our local office at least three days per week. 

Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.

Your Responsibilities Will Include:

• Manage service programs in support of equipment installations, evaluations, relocations, upgrades, and associated activities including the monitoring, review, and debrief of Service Management System activities in North America.
• Supports business processes by gathering information, analyzing requirements, and defining and documenting problems related to Service Support and TAC processes.
• Responsible for corrective actions driving long-term improvements in Service Support and TAC processes.
• Coordinates program related product launch communications and meetings to inform stakeholders of launch dates and requirements.
• Facilitates discussions and attends pre-launch related meetings with Service Development, Technical Support, Manufacturing, Marketing, QA, Sales, Supply Chain, and Inventory to ensure adequate preparation, communication, and adherence to launch plans.
• Provides support, monitoring, and maintenance for divisional projects.
• Supports TAC team members addressing program specific customer-related issues.
• Provides guidance and training to team members on the implementation of short and long-term system improvements.
• Works closely with stakeholders to manage Installation Planning activities including but not limited to determining the appropriate configuration of parts and equipment, scheduling, and logistics.
• Supports marketing launch and Limited Market Release strategy by implementing appropriate internal business processes and assists in the training/communication of the processes with the sales force.

Required Qualifications:

• College degree or equivalent experience working in medical device industry, or similar regulated environment
• 2+ years experience working in role supporting Sales Operations &/OR Service Operations
• Experience with Quality & Business Systems

Preferred Qualifications:

• Bachelor’s degree preferred
• Preferred experience includes working in a field service organization, material handling documentation, inventory maintenance, calibration, procurement, global operations or distribution environments.
• 1-3 years experience in SAP, SalesForce

Requisition ID: 601272

Minimum Salary: $49500 

Maximum Salary: $94000 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.