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Sr Tech Sales Supp Specialist Job

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Date: Nov 19, 2020

Location: Arden Hills, MN, US, 55112

Company: Boston Scientific

Additional Locations:



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


Sr Tech Sales Supp Specialist


About the role:
The Seniot Tech Sales Supp Specialist provides global industry-leading technical support to Boston Scientific field personnel, clinicians, patients and other internal customers. Help our customers use our products by providing immediate, accurate and up-to-date information regarding current and historical market-released CRM products, and assisting in troubleshooting, problem solving and assessment of product operation.


Please note this role can sit at any BSC location or remote site


Your responsibilities will include:

  • Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
  • Analyze and assess product operation and make recommendations for optimal device management. Advanced trouble-shooting skills, extensive new product knowledge and thorough understanding of clinical application.
  • Educate, support and train customers through phone consultation, training programs, written correspondence and general field assistance.
  • Document and evaluate customer inquiries, comments and concerns.


What we’re looking for in you:
Minimum Qualifications

  • Bachelor’s degree with 2 years of medical device or clinical experience
  • Ability to understand complex cardiac device functionality 
  • Strong communication and troubleshooting skills
  • Must work well in a team environment
  • Demonstrates strong documentation practices
  • Excellent research and analytical skills

Preferred Qualifications

  • Clinical experience in electrophysiology and procedures such as pacemaker and ICD implants
  • Direct patient care experience or experience in a healthcare environment
  • Strong technical knowledge of industry CRM products
  • Strong technical understanding of relevant procedures and associated medical terminology



About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Requisition ID: 468963


Nearest Major Market: Minneapolis

Job Segment: Medical, Medical Technology, Patient Care, Electrophysiology, Healthcare, Research