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Sr. Product Manager, Customer Experience Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Arden Hills, MN, US, 55112

Additional Location(s): US-MN-Arden Hills; US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:
Boston Scientific is seeking a highly skilled marketer with a customer-centric mindset who is passionate about the creation and deployment of omnichannel campaigns to drive awareness, engagement and adoption of products and therapies in support of the Cardiology Group.

This individual is part of the Customer Experience team and must develop/advance their understanding of ethnographic, demographic, psychographic and behavioral-based customer attributes to activate campaign strategies that align to the target audience as well as the priorities and goals of the business.

The Senior Product Manager will be self-directed but must be able to influence cross-functional, cross-divisional & commercial teams so they can deliver programs and initiatives across multiple measurable channels (digital, events, sales enablement, PR and traditional mediums). 

This person must manage campaign plans from inception through implementation and set expectations, requirements, budgets and timelines in partnership with Marketing, Sales, Strategy, Global, Product, Brand, Digital, Events, Creative Integration, Corporate & Scientific Communications, Clinical Trials, Medical Affairs & Education, R&D, Legal & Regulatory and external vendor partners.


Your responsibilities: 

  • Customer Insights: Leverages data and market research to fuel both campaign plan development and maintenance efforts
  • Applies knowledge of customers as well as influencers, focusing on their preferences and content interests to tailor engagement strategies
  • Campaign Plans: Creates comprehensive, integrated, omnichannel plans and programs
  • Develops customer journeys; declares segmentation and touchpoints
  • Engages field sales and leadership for synergistic plans to align with closed-loop sales and marketing efforts
  • Content Expertise: Partners with Content Strategy, Creative Integration and Digital/Channel Partners to source and proliferate content for execution across all phases of the customer journey 
  • Guides messaging theme identification and development for all aspects of the channel plan 
  • Responsible for content accuracy across all assets; upholds brand promise as well as legal & regulatory guidelines
  • Campaign Performance: Collaborates with measurement teams and stakeholders to synthesize metrics related to performance and optimization
  • Fosters and builds high-converting demand generation programs to complement field sales efforts
  • Evaluates and assesses key competition through in-market activities
  • Quality System Requirements: Demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and other documented quality processes and procedures
  • Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific


What we're looking for:

  • 5+ years of B2B omnichannel program/campaign design, development and oversight experience, preferably directly employed by – or at an agency supporting – highly regulated companies in the healthcare (pharma/medical device/biotech) industries
  • Demonstrated ability to develop, execute and project manage fully integrated, portfolio-driven plans that align with measurable goals
  • Excellent communication, presentation, interpersonal and analytical skills
  • Demonstrated success supporting and/or managing multiple complex projects simultaneously
  • Ability to collaborate with and influence key stakeholders without direct authority
  • BS required, preferably in marketing, communications or related field
  • Position requires ~30% travel (some international included)


Preferred qualifications:

  • KOL engagement and experience preferred
  • Channel and/or marketing association engagement, participation and leadership preferred
  • MBA preferred


Requisition ID: 529647


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Minneapolis

Job Segment: Medical, Biotech, Law, Manager, Healthcare, Science, Legal, Marketing, Management

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