HR Service Delivery Support

HR Service Delivery Support 

Workplace: Athens 

Role Overview 

The HR Service Delivery Support role provides transactional and administrative HR support across the employee lifecycle for EMEA, with a primary focus on Greece & Czech Republic. This position ensures accurate, timely, and compliant execution of HR processes while delivering a high level of service to employees and stakeholders. 

Note: This is a 12-month defined term contract. 

Key Responsibilities:

Onboarding 

• Issue employee contracts and coordinate hiring into the national system (ERGANI II) for GR 

• Support regional onboarding activities, including collection of required local documentation and management of onboarding meeting 

• Process new hires in SuccessFactors 

Offboarding 

• Manage offboarding processes in line with local legal requirements 

• Maintain employee leave records and inform relevant stakeholders 

• Process leavers, prepare required documentation, and update HR systems accordingly 

Payroll & Benefits Administration 

• Manage monthly payroll activities & provide payroll relevant input 

• Manage payroll cyclical reporting  

• Manage benefits enrollment and local benefits administration with external vendors 

• Contingent worker management and collaboration with agencies 

HR Administration & Case Management 

• Provide first-level HR support for local HR-related inquiries via ServiceNow 

• Deliver ad-hoc administrative support (e.g., employment letters, work permits, visa requests, headcount reports) 

• Maintain updated employee records and files in SharePoint 

• Support local documentation requirements and site audit administration (files, reports, data) 

• Manage Leave of Absence processes in line with country-specific documentation requirements 

HR Systems, Processes & Continuous Improvement 

• Support the administration and accuracy of employee data in SuccessFactors 

• Assist the System Administrator for the Leave System (Timmi) and collaborate closely with external Payroll Provider 

• Support employee training and development initiatives 

• Contribute to the implementation, maintenance, and improvement of HR services, systems, policies, and procedures 

Stakeholder & Project Support 

• Represent HR Service Delivery Support in assigned initiatives or projects 

• Build strong internal relationships with Finance, Regulatory Affairs, HR Centers of Excellence, and Country Leadership Teams 

• Collaborate closely with in-country HR teams and broader EMEA stakeholders 

• Participate in continuous improvement initiatives as required 

Required Skills & Experience :

• Language Skills: Greek & English (B2 level or higher) 

• HR Systems Experience: Workforce and case management systems; experience with SuccessFactors and ServiceNow preferred 

• Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint) 

• Analytical Skills: Strong problem-solving and analytical capabilities 

• Customer Focus: Service-oriented mindset with the ability to support internal and external clients effectively 

• Attention to Detail: High level of accuracy and thoroughness 

• Collaboration: Ability to work effectively within a team and across functions 

• Adaptability: Flexibility to manage changing priorities and workloads 

What We Offer :

• Fixed-term contract (12 month) 

• Hybrid work model with flexibility 

• An international, dynamic, and innovative working environment 

• Access to modern tools and professional development programs 

• Career growth opportunities through mentoring, coaching, and global exposure 

• Comprehensive benefits package 

• Employee Stock Purchase Plan (ESPP) 

• Internal events and charity initiatives