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Clinical Specialist - Cardiac Rhythm Management & Electrophysiology - New Zealand

Work mode:  Field Based
Onsite Location(s): 

Auckland, AUK, NZ

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

ABOUT THE ROLE

Our elite sales team is made up of passionate, dedicated professionals, delivering the most advanced medical technologies to patients in need. By collaborating extensively with leading healthcare professionals you’ll see first-hand the impact you have on individual lives - one patient at a time.

The position of Clinical Specialist Hybrid, Electrophysiology (EP) and Cardiac Rhythm Management (CRM), provides field/remote clinical, technical and educational support in EP and CRM to all hospitals in NZ. It also includes being available to support the broader ANZ Rhythm Management business on an as-needs basis. Frequent travel, often out of business hours, with occasional overnight stays, will be required. Being available via phone to support our customers and patients at out of hours times, is also part of the role.

WHAT WILL YOU BE RESPONSIBLE FOR?

    • Successfully completing formal CRM and EP training programs, and applying these skills in the field
    • Maintaining a high level of technical and market knowledge on an ongoing basis 
    • Developing a deep understanding on the workflows and specificities of each hospital and business relationships with hospital personnel (e.g. through informal conversation, meetings, participation in conferences) including making new contacts in other departments within hospitals, to ensure that products are trained and utilised in accordance with instructions for use
    • Building strong relationships with existing customers to understand their needs as well as identify potential new business opportunities across New Zealand
    • Completion of relevant administration including reporting, stock validations and inventory management
    • Attending meetings, conferences and exhibitions as required to promote Boston Scientific products and services
    • Maintain all company assets, including assigned inventory, in good order and in accordance with BSC audit and process requirements
    • Completing market analysis and regular reporting as required
    • Managing travel and entertaining expenses as per company policy

 

Cardiac Rhythm Management Clinical Specialist Hybrid

    • Provide superior day-to-day field clinical support, which includes complex device implant support, interactions of patient education when required, programming of Boston devices when appropriate, plus technical/application and education support, site management and coordination 
    • Understand and identify your customer needs including practices and policies as well as identifying any competitor activities
    • Plan and carry out Educare education meetings at least once per month

 

 Electrophysiology Clinical Specialist Hybrid

Utilising your technical knowledge of the field of electrophysiology (including propagation of electrical circuits within cardiac tissue and the pathophysiology of electrical rhythm disorders), biophysics of pulsed field ablation, radiofrequency, cryo-thermal ablation, 2D and 3D electroanatomical mapping principles to provide:

      • Clinical support of cases using our technologies, including basic trouble-shooting, and clinical guidance to diagnose and treat cardiac arrhythmias
      • Develop a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists and Nurses
    • Attending cases face to face (or remotely) with customers to provide clinical support, operating Boston Scientific products where appropriate, and providing detailed training / advice to physicians on clinical attributes/techniques associated with Boston Scientific electrophysiology products including FARAPULSE™, POLARx™, LAB SYSTEM PRO™, MAESTRO 4000™, METRIQ™ and RHYTHMIA™ (in future), plus support for the full range of Boston Scientific EP catheter
    • Ensuring timely collection, reporting of all required medical documentation pertaining to our procedural device operation
    • Responding to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions

 

KEY COMPETENCIES REQUIRED FOR SUCCESS

 

Product/Technical Knowledge

    • Develop in depth knowledge of CRM devices and treatment applications 
    • Proactively keeps up to date with technical knowledge in CRM and procedures 
    • Develop in depth knowledge of electrophysiology procedure, products and treatment applications
    • Proactively keeps up to date with technical knowledge in electrophysiology.
    • A thorough understanding of Cardiac Electrophysiology, biophysics of radiofrequency and cryoablation and Pulsed Field Ablation (Pulsed Direct Current) on cardiac tissue and a biophysical understanding of tissue selectivity

 

Relationship Building

    • Builds and maintains effective networks that add value in achieving work related goals
    • Skilled in building rapport with a wide variety of individuals
    • Understands the balance between taking time to build rapport and achieving objectives set
    • Works effectively and collaboratively within the team environment

Organisation and Reporting

    • Maintains well organised materials, files, system and reports
    • Plans and prioritises territory activity
    • Makes sure all parts of a job are completed in full, within deadlines, including follow-up plans and documentation

Results Focused

    • Demonstrates a growth mindset
    • Measures own performance and seeks feedback for self-development
    • Demonstrates resilience and has a strong sense of urgency
    • Recognises and acts on opportunities
    • Maintains a flexible approach to meet goals

SKILLS AND QUALIFICATIONS

    • Previous clinical case experience within electrophysiology / rhythm management essential
    • Strong technical and clinical skills
    • Proven experience in building and maintaining customer relationships
    • Proven ability to absorb complex technical information and apply this knowledge in the field
    • Excellent written and verbal communication
    • Tertiary qualifications in preferred disciplines including biomedical engineering and science-related disciplines
    • Exposure and understanding of conventional EP
    • Ability to interpret EP signals
    • Exposure to 3D Mapping and pulmonary vein isolation
    • Troubleshooting skills and experience
    • Desired qualifications IBHRE EP, IBHRE Pacing

 

Requisition ID: 583186


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

 

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

 

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

 

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.


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