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Field Service Engineer Job

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Date: Apr 13, 2021

Location: Bangkok, 10, TH

Company: Boston Scientific



  • This is a customer-oriented role, responsible for technical support to capital equipment within Boston Scientific portfolio. He/she is the subject matter expert in the products asssigned to him/her . He/she performs onsite support as required &/or remote technical support. He/ She is required to work in accordance to Boston Scientific Service Management policies, and compliance guidelines.




  • Provide technical assistance to internal and external customers on BSC's Capital Equipment and third party capital equipment distributed by BSC.
  • Perform service activities such as installation, preventative maintenance, field corrective action, recalibration and repair of BSC's Capital Equipment.
  • Plan and Report all service activities on BSC Global Service Management Systems (GSMS)
  • Provide support for sales team in promoting BSC capital equipment such as technical inputs for tenders, trade show support, clinical evaluation.
  • Collaborate with APAC & Global team for technical escalation and relevant global/APAC initiatives.
  • Supervise channel partner networks to perform service activities in accordance to BSC policies and disseminate best practice sharing to reach competency level requirement. 
  • Responsible for monitoring, organizing and maintaining spare parts inventory, and to ensure timely calibration of all Service meters and test equipment.
  • Responsible for customer satisfaction on services performed on BSC capital equipment.
  • Promote BSC ExpertCare contract offering to customers
  • Ensure awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific


Quality System Requirements


  • In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
  • For those individuals that supervise others, the following statements are applicable:
  • Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
  • Establishes and promotes a work environment that supports the Quality Policy and Quality System.


Qualification and Experience 

  • Diploma/ Degree in biomedical, electronic, mechanical, electrical or related engineering field. 
  • 6 or more years working experience in field service of electronic & mechanical products. Experience with medical related devices, and electrophysiology-related equipment is an added advantage
  • Demonstrate ability to use various testing instruments and to interpret electrical schematic diagram.
  • Fluent in both written and spoken English.
  • Basic computer knowledge with MS Office and DICOM
  • Good communication skills, customer oriented, independent and self-motivated.
  • Willing to travel extensively


Job Scope and Levelling Guidelines 



Complete knowledge of the job. Applies thorough knowledge of advanced technical concepts and practices, and a complete understanding of product or systems fundamentals in a functional area, and working knowledge of other related disciplines

Cognitive Skills

Performs routine and non-routine technical assignments requiring basic interpretation of established procedures.  Assists evaluation or modification of all area-specific equipment, materials, systems, and/or product.  Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives

Business Relationships and Project Management

Cultivates a wide range of internal business relationships and  develop an external network of resources to facilitate completion of tasks. Influence exerted at peer level and occasionally at first levels of management.


Contacts are frequent with individuals representing other departments, and/or representing outside organizations.  Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature.


Provides guidance to sales and functions about CETS function and workflows


This position on local employment only

Job Segment: Maintenance, Medical, Engineer, Field Engineer, Electrical, Manufacturing, Healthcare, Engineering