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Remote Case Support Specialist

Work mode:  Hybrid
Onsite Location(s): 

Bangkok, Thailand

Boston Scientific APAC is seeking out a highly driven, digitally experienced professional to implement and effectively advance BSC’s data-driven marketing capabilities on Boston Scientific’s Digital Medical Education and Remote Case Education (RCE) practice with South East Asia countries as the key priority markets.

Who You Are:  As a remote case Education Technology Specialist, you bring an innovative mindset to your work, along with the strong ability to nimbly adapt to changing business conditions/plans while simultaneously continuing to be proactive and drive projects to completion and full adoption. You have a “hands-on” passion for technology, with an end-user experience-focused mindset. Making a difference in patients' lives is your key driver, and you do not compromise patient safety and privacy. You have strong organizational influencing skills, including the ability to educate cross-functional stakeholder teams at different levels of technology awareness on the values and processes of Remote Case Education.

The Opportunity: With guidance from the APAC RCE manager and senior team members, you will implement innovative RCE experience solutions, support RCE cases in-person at operating theatres, and support cases remotely across APAC (aligned to overarching business and franchise objectives). You will be responsible for building capabilities, creating scalable training modules, execute in-partnership with local marketing, sales reps, and global/regional/ local clinical experts. This position will be based out of Jakarta, Indonesia but is focused on unlocking RCE potential across ASEAN, which is aligned with ASEAN Market digital strategic goal.


This is a contract position. 


Key Responsibilities: 

• Support ASEAN RCE Managers and work together with regional RCE Specialists to deliver a differentiated RCE experience for physicians and clinical support teams in ASEAN.

• With time, lead the execution of cutting-edge remote case support projects from pilot to execution to drive growth and revenue.

• Serve as a primary resource for remote case education technology platforms education and overall physician experience, lead the execution of cutting-edge RCE journeys, and build capabilities in local markets.

• Work with local market teams to understand physician, and clinical support specialist requirements and co-create cutting-edge RCS solutions to meet objectives.

• Troubleshoot and problem-solve technology, process, and experience-related challenges for multiple BSC therapy solutions. 

• Work with 3rd party technology vendors to identify, assess, and recommend future solutions to elevate the experience, and be a support contact for ongoing vendor relationships

• Educate physicians, sales reps, clinical specialists, and IT teams on the merits and proper usage of RCE technologies in operating theatres & labs, and create complimenting presentations, guides, and manuals. 

• Identify RCE experience requirements and clinical needs and design the overall RCE experience needed to achieve these objectives.

• Drive continuous experience improvement process to maintain a strategic advantage over the competition.

• Work hand-in-hand with BSC APAC’s overall education, sales, and digital engagement verticals to complete the customer experience as part of the omnichannel digital journey.   • Influence various organizational functions and levels with strong interpersonal communication and presentation skills.

• Manage multiple concurrent programs and effectively prioritize work for both strategy and execution.


What we’re looking for in you:

• Bachelor’s degree required.

• 4 - 6 years+ of work experience in technology or technology-related environment.

• Experience working in/with commercial teams in Thailand.

• Digital native, with a passion for new technology innovations.

• Demonstrate a solution-oriented mindset towards complex challenges.

• Experience managing 3rd party partner relationships

• Fluency in Thai & English



Preferred Qualifications:

• Experience working in healthcare industry

• Experience in media streaming and support virtual meetings in Thailand

• BI tool experience (such as Tableau, power BI, Sales Cloud dashboards)


If you have a passion for technology, love challenges and enjoy working in a meaningful sector, apply now!

This position is under a local employment only

Job Segment: User Experience, Network, Information Systems, Technology

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