IT Business Partner (Mexico, Costa Rica & Puerto Rico) - based in Mexico

Work mode:  Hybrid
Onsite Location(s): 

Benito Juárez, DF, CMX, MX

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

BSC employee based in Ciudad de México, DF, Mexico

Boston Scientific is a diverse company that is committed to empowering women, the LGBTQ+ community, and people with disabilities. We believe that diversity is a strength, and we are dedicated to creating an inclusive environment where all employees can thrive. We are proud to be an equal-opportunity employer, and we welcome applications from all qualified candidates regardless of their background or identity.

About the role 

The IT Business Partner for Latin America North (which includes Mexico, Costa Rica, and Puerto Rico) will partner with Sales Operations, Marketing, Customer Service, and Finance business partners to deliver cutting-edge solutions. The successful candidate will deliver strategic digital solutions to give BSC businesses in those countries a key competitive advantage. This professional will be responsible for helping consult and shape complex user requirements/user stories. He/She will analyze, plan, and implement software solutions that meet the business needs as an IT Business Partner, working together with the LATAM IT organization and Key strategic Outsourcing IT Partners in order to deliver optimal solutions and operational excellence. Will have a seat at the table at the Mexican leadership board.

The Ideal Candidate:

  • Recognized for not being an “order taker”, but a challenger/builder with consultative skills – always focused on what is best for either support countries and regions;
  • Has a constant eye on leveraging and scalability, not country-specific needs only;
  • Has a detailed knowledge of business processes for commercial, services and finance and has suggestions or ideas on how to improve
  • Will work with LATAM’s  Business and IT teams to enable the implementation of key initiatives across Latin America
  • Ease to interact with in-country executives to define project scope and business case to support the project goals
  • Is transparent to our business partners about the development and growing business trust   
  • Manages communications amongst IT staff, vendors, and internal business partners
  • Identifies opportunities for business process improvements and establishes effective and efficient processes, including prioritizing demand
  • Works collaboratively across IT and business functions, including legacy BSC and acquired businesses
  • Identifies training needs of end users; develops and provides the necessary training to meet those needs.
  • Drives analysis to jointly define integration plans for acquired systems and data
  • Escalate issues and project risks as they arise and elevate them to management    
  • Must be able to be a voice of reason and authority and make tough calls
  • Ensures Agile/Scrum concepts and principles are adhered to by business stakeholders
  • Drives or participates in all stages of system integration from gathering user stories/requirements and researching options, design, configuration/development, and testing, to roll out and maintenance.
  • Appropriately communicates task status, escalates issues, and manages timelines and action items.
  • Assures quality of business systems by developing test specifications, executing test specifications, and implementing test plans, while working with project managers and business partners to improve integration processes.
  • Works closely with development teams (internal and external) to ensure timely solutions are delivered according to the specifications and implementation needs of the business.
  • Ensures that the system & related processes meet all applicable compliance requirements
  • Ensure adherence to BSC Global Systems methodologies and standards

 Basic Qualifications

  • Highly experienced in implementing commercial solutions (CRM with emphasis in Salesforce, Digital Marketing) solutions
  • Previous experience in the use and implementation of digital/exponential technologies (AI, blockchain, IoT, etc.)
  • 10+ years of experience in Information Technology projects
  • Bachelor’s degree required, MBA preferred
  • Fluent in Spanish and English
  • Strong written and verbal communication, with the ability to effectively communicate and influence leadership
  • Strong leadership competencies are required with a strong sense of personal accountability
  • Consultative skills for business solutions and business stakeholder engagement     
  • Strong problem-solving and analytical skills
  • Entrepreneurship profile (sense of ownership), focused on bringing top-notch value-driven technologies to BSC
  • Hands-on experience, easily navigating from operations/tactics to strategy
  • Demonstrates courage in ensuring value-driven solutions are delivered
  • Demonstrated experience planning and executing complex cloud-based applications            
  • Demonstrated success working in a highly collaborative, matrix environment, with a track record of accomplishments with measurable business impact
  • Experience working within an Agile/Scrum/Waterfall environment.
  • Ability to partner with business divisions and functions in delivery
  • Ability to identify and implement process improvement opportunities
  • Experience delivering and maintaining systems within a highly regulated environment 
  • Experience with Data & Analytics projects
  • Experience with ERP integrations (preferably with SAP)


Requisition ID: 569507


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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