Technician | CDMX

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Endoscopy Technician – Field & Customer Experience

Location: Mexico City

What We’re Looking For

We are looking for a Senior Endoscopy Technician with a strong service mindset and field presence, who acts as a trusted partner to customers and internal teams. This role goes beyond technical support—it is about ownership, reliability, and relationship building in high-impact clinical environments. The ideal candidate is hands-on, proactive, and adaptable, comfortable working directly with physicians, nurses, and hospital staff, and able to anticipate needs, solve problems in real time, and elevate the customer experience during endoscopy procedures and programs. A formal biomedical engineering degree is not required. We value experience, attitude, accountability, and the ability to learn and lead in the field.

Key Responsibilities

• Act as the primary field technical support for endoscopy equipment, systems, and accessories
• Ensure equipment readiness and flawless execution before, during, and after procedures
• Provide on-site support for complex cases, demos, trainings, and humanitarian programs
• Build strong, long-term relationships with physicians, nurses, technicians, and hospital stakeholders
• Serve as a problem solver and calm presence in high-pressure clinical situations
• Identify recurring issues and proactively propose process or setup improvements
• Coordinate closely with sales, clinical specialists, logistics, and service teams
• Take ownership of equipment logistics, inventory, and field assets
• Represent the company with professionalism, empathy, and credibility at all times

Profile & Experience

Required:

• 2+ years of field experience in medical devices, endoscopy, surgical, or capital equipment
• Strong customer-service and relationship-building skills
• Comfortable working independently in the field
• Ability to troubleshoot, adapt, and make decisions under pressure
• Willingness to travel locally and occasionally nationally
• High level of ownership, accountability, and reliability

Preferred (but not mandatory):

• Background in technical service, electronics, mechanics, mechatronics, or equivalent hands-on experience
• Experience supporting endoscopy suites, ORs, or advanced procedures
• Familiarity with hospital workflows and sterile environments
• Basic to intermediate English for internal communication

Transformative Mindset

• Sees their role as a partner, not just a technician
• Takes pride in making things work when it matters most
• Anticipates customer needs instead of reacting to problems
• Is curious, adaptable, and open to learning new technologies
• Leads through experience, attitude, and example

What Success Looks Like

• Customers trust you and request your support by name
• Clinical teams feel confident and supported during procedures
• Issues are resolved quickly with minimal disruption
• Internal teams rely on you as a go-to field resource
• The overall customer experience is visibly improved

Requisition ID: 622964

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!