Technician Urology | CDMX

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Requirements:

• Bachelor's degree or degree in Biomedical Engineering or similar
• Office at user level, Excel, Salesforce
• At least 2 or 3 years of experience working inside hospitals, assisting surgeries in direct contact with phisycians
• Accountability
• Good written and verbal communication skills.
• Responsible for developing, building, and strengthening long-term relationships with healthcare professionals.
• Responsible for looking for opportunities to increase market share and positioning the brand in South Territory from Mexico City
• Experience in public and private hospitals
• Coordinates with the back-office team (Customer Service, Operations)
• Executes key account plans to develop different therapies in collaboration with the Field Clinical Specialist of the territory.

Skills:

• Oriented to results.
• Customer service
• Ability to create long-term relationships.
• Teamwork and coordination of people
•  Proactive
• Sense of urgency
• Ability to identify priorities.
• Foolproof honesty
• Negotiation skills

Key Responsibilities

• Commercial Support: Under close supervision, serve as primary resource for clinical support consisting of tackling routine issues relating to troubleshooting, programming, and patient follow-up for company products.
• Assist in the education of customers on the merits and proper clinical usage of company products by participating in presentations and demonstrations to keep all customers abreast of the latest BSC products.
• Attend unit implants in the labs and operation rooms of hospital accounts and perform patient follow-up to assure customer and patient success with the implanted products.
• Team up with Sales Rep to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
• Start developing business relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences).
• Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Clinical Trial Support: Managing and providing technical support for clinical trial activity within assigned territory by supporting the site authorization process and study procedures as defined in the clinical investigational plan.
• Providing initial and continuous training, education and support for clinical center personnel on clinical trial protocol, clinical process, products and features under investigation, and procedures involving those products and features.
• On-call duties may be required 24 hours a day, 7 days per week.

Quality System Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Job Scope and Leveling Guidelines

Knowledge

• An entry level professional. General knowledge and application of technical and business concepts, procedures, and practices. Interprets company policies and procedures to resolve issues. Beginning knowledge of industry practices and standards.

Problem Solving

• Applies professional concepts and company policies and procedures, analyzes data or situations, and exercises judgment to recommend solutions to solve problems. Follows standard practices and procedures in analyzing situations or data from which answers can be obtained.

Planning and Organization

• Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager.

Discretion/Latitude; Supervision Received; Decision Making

• Receives general supervision. Makes recommendations which may be reviewed by manager. May exercise authority within limits. May seek guidance in resolving problems.

Business Relationships and Project Management

• Begins establishing and cultivating internal business relationships to facilitate completion of tasks. May participate in project teams.

Impact

• Participates in the completion of departmental projects and goals. Errors in judgment or failure to achieve results would normally require an expenditure of resources to rectify.

Liaison

• Engages with internal company and occasional external contacts. Uses discretion, diplomacy and tact in interactions.

Requisition ID: 615510

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!