Customer Care Manager - Bogota

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

We want you to bring your unique strengths to our team. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. We believe that your diversity is our strength, and we are committed to fostering an environment where you can not only thrive but also bring your authentic self to work. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of who you are or where you come from.

We are seeking a dedicated Customer Care Manager to enhance our customer service team in Colombia!

About the role

Your central goal is to ensure absolute customer satisfaction, respond to customer inquiries, resolve issues and build lasting relationships with our clients.

Customer Care Manager responsibilities include setting and implementing strategies to improve quality of service, customer retention, and customer satisfaction.

Our ideal candidate will possess excellent communication skills, a customer-oriented attitude, and leadership abilities.

Ultimately, you should be able to increase customer engagement and build a strong customer service team.

Your responsibilities will include:

• Developing and implementing customer service policies and procedures
• Managing and leading a team of customer service staff
• Handling complex customer complaints or inquiries
• Training staff to deliver a high standard of customer service
• Monitoring staff’s performance and motivating them to reach targets
• Tracking customer interactions and recording details of inquiries, comments, complaints, and actions taken
• Conducting regular surveys and analyzing feedback to improve services
• Ensuring effective communication with customers and maintaining a positive brand image
• Collaborating with other departments to ensure the company meets or exceeds customer expectations
• Setting customer satisfaction goals and working towards meeting them
• Work with managers in other departments to address customer complaints or concerns as needed.

Required Qualifications:

• Bachelor´s Degree (Administration or Engineering)
• 5 o more years of proven work experience as a Customer Service Manager or similar role
• Fluent in English
• Excellent communication and technical abilities, as well as people skills.
• Should be able to lead others in the workplace with empathy for their needs while maintaining a positive attitude that is willing to serve customers at all times.
• Knowledge of performance evaluation and customer service metrics
• Outstanding written and verbal communication skills
• Ability to lead and motivate a high-performance service team
• Strong decision-making and problem-solving skills

Requisition ID: 598988

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!