Field Clinical Specialist IC+PI - Bogota

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement
Field Clinical Specialist (FCS) provides field/remote clinical, technical & educational support to assigned accounts at a Territory, Regional, National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.

Key Responsibilities 

• Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
• Work is driven by Customer demand and pre-planned support requirements.
• Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
• Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
• Supports team to achieve projected sales goals and increase sales revenues. ?
• Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
• Provides education support on product usage and customer training. ?

Quality System Requirements 
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Job Scope and Leveling Guidelines 

Knowledge 
An entry level professional. General knowledge and application of technical and business concepts, procedures, and practices. Interprets company policies and procedures to resolve issues. Beginning knowledge of industry practices and standards.

Problem Solving 
Applies professional concepts and company policies and procedures, analyzes data or situations, and exercises judgment to recommend solutions to solve  problems.  Follows standard practices and procedures in analyzing situations or data from which answers can be obtained.

Planning and Organization 
Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager.

Discretion/Latitude; Supervision Received; Decision Making 
Receives general supervision.  Makes recommendations which may be reviewed by manager.  May exercise authority within limits.  May seek guidance in resolving problems.

Business Relationships and Project Management 
Begins establishing and cultivating internal business relationships to facilitate completion of tasks. May participate in project teams.

Impact 
Participates in the completion of departmental projects and goals. Errors in judgment or failure to achieve results would normally require an expenditure of resources to rectify.

Liaison 
Engages with internal company and occasional external contacts. Uses discretion, diplomacy and tact in interactions.

What we are looking for in you:

• Bachelor in sales, administration, economy, international business, marketing, or engineering, health areas
• Minimum 1 year of work experience focused on commercial, sales areas or cath lab
• Knowledge: information and indicator analysis, Excel (high level), 
• B1 – B2 English level 
   

Requisition ID: 557830

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!