Customer Care Representative

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.

About the role:

Being a part of a fast growing and dynamic team that serves the need of local public and private hospitals regarding order fulfillment, invoicing and shipping of products. Manage order handling, product allocation, follow up of shipments, consignment management, providing proper update and exceptional customer experience.

Your responsibilities include:

• Manage Order-to-Cash for local hospitals (private and public); Process orders and follow up shipments to deliver required products in time
• Ensure all orders and deliveries meet customer requirements regarding documentation, packaging.
• Be the 1st point of contact for our customers, providing them with exceptional service and resolving their inquiries in a professional and efficient manner
• Build strong relationships with customers and internal partners, like the commercial, operations, planning and finance team. Support regional sales force and Business Unit Managers.
• Act as spider in the web, taking necessary action in close collaboration with different departments to secure smooth order processing and provide excellent customer service.
• Contribute to continuously improving the service to customers and driving customer satisfaction.
• Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
• Communicate effectively with external customers and internal stakeholders to keep them informed of status of the process and orders.
• Maintain a correct and updated administration.
• Act as a team member in support of department objectives.
• Process Product complaints and Service Incidents.
• Ensure compliance to the applicable procedures, local legislation.
  
  

What we are looking for:

Must Have:

• Education level: Bachelor Degree
• Customer Centric mindset
• Good interpersonal and communication skills
• Multiyear experience in the area of Customer Service and Order-to-Cash process
• Experience with SAP
• Fluent in English

Nice to have:

• Experience in export services and logistics
• Experience with Salesforce.com/Service Cloud
• Experience in MedTech industry
  
  

What we can offer to you:

• Working in an international environment 
•  Company with a purposeful mission
• Attractive benefits package
• A team-oriented company culture
• Excellent training/development programs

Requisition ID: 607980

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!