Intern Customer Care - Argentina

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the Role:

The Customer Care Intern supports the customer service operations of the organization by assisting in client interactions, issue resolution, and service quality monitoring. This role provides hands-on experience in customer relationship management, communication processes, and operational support activities. The intern will work closely with the Customer Care team and cross-functional departments to ensure a positive customer experience while contributing to continuous service improvement.

Key Responsibilities:

Customer Support Operations

• Assist in responding to customer inquiries through different channels (email, phone, chat).
• Support the resolution of customer issues and complaints in a timely and professional manner.
• Help document and track customer interactions in CRM systems.
• Maintain updated records of customer requests and resolutions.

Customer Experience & Reporting

• Support the analysis of customer feedback to identify trends and improvement opportunities.
• Assist in preparing reports on customer satisfaction and service performance.
• Help monitor KPIs related to response times, resolution rates, and customer satisfaction.
• Contribute to initiatives aimed at improving the overall customer experience.

Administrative & Cross-Functional Support

• Collaborate with different departments to resolve customer-related issues.
• Support process improvement initiatives within the Customer Care area.
• Assist in the creation of customer communication templates and FAQs.
• Participate in ad hoc projects related to customer service and experience.

Profile:

Education:

• Currently pursuing a Bachelor’s degree in Business Administration, Communication, Marketing, Psychology, or related fields.

Experience:

• Previous experience in customer service, sales, or similar roles is desirable but not mandatory.

Languages:

• Intermediate to advanced English proficiency (desirable).

Competencies:

• Strong communication and interpersonal skills.
• Customer-oriented mindset and problem-solving abilities.
• Attention to detail and organizational skills.
• Proactive attitude and willingness to learn.
• Ability to handle multiple tasks and work in a team environment.

Requisition ID: 626453

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.