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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Remote Support Coordinator, GEM South

As the medical device market evolves, fueled by rapid technological advancements and shifting customer needs, we are creating this role to expand our team and execute our strategy for Expert Link Remote Connectivity Solutions according to customer needs while supporting internal operations and extending digital capabilities. This role will partner with both internal and external stakeholders to make Boston Scientific a leading player in remote connectivity solutions across Growth Emerging Markets South, aligned with our customer-centricity strategy and business objectives.

Key Responsibilities

· Act as the point of contact for all Remote Technologies initiatives in Growth Emerging Markets South, ensuring seamless adoption and integration into customer workflows.

· Collaborate with internal teams and distributors to promote and deploy remote solutions across the region to enable commercial drive in the region.

· Provide on-the-ground technical support to teams in the field, ensuring seamless setup, coordination, and execution of remote technologies during customer engagements.

· Serve as the first point of contact for technical support, troubleshooting and use case inquiries.

· Work closely with hospital staff including IT and biomedical teams to coordinate the effective use of remote technologies during procedures and engagements.

· Maintain the adoption and implementation of Remote Technologies by following up on internal processes and support efficient operations and scalability.

· Participate in internal and customer events to promote remote technologies and raise awareness of their value proposition.

· Support change management initiatives, providing regular trainings to internal and external stakeholders on remote technologies.

· Track and report KPIs, ensuring alignment with regional goals. Gather customer feedback and market insights to refine value propositions and align with regional needs.
 

Role Requirements

· Bachelor’s degree in IT, Telecommunications, Biomedical Engineering, or a related field.

· 1-2 years of experience in a similar role within healthcare, technology or telecom industries.

· Change management mindset with agility, proactivity and problem-solving skills.

· Excellent communication and interpersonal skills, with fluency in Arabic and English.

· Competency in MS Office and strong IT/Telecom technical knowledge is preferred.

· This position requires frequent domestic and international travel.

Requisition ID: 597646

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!