Field Service Technician II - Ohio

Additional Location(s): US-OH-Columbus/Zanesville; US-OH-Cincinnati; US-OH-Cleveland

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

About the Role: 

The Field Service Technician II will be responsible for providing expert customer support, performing on-site installation, and handling service and repair of advanced laser and light-based medical equipment. This position requires technical proficiency, the ability to troubleshoot complex equipment, and a commitment to ensuring customer satisfaction. 

The selected candidate will be based in Ohio and will manage their own designated territory. Travel to surrounding areas may be required. As a Field Service Technician II, the candidate will work independently, but will collaborate with senior team members for direction and support as needed. 

Interested in hearing from a Field Service Technician at Boston Scientific? Check out our video, featuring Bob, to learn more about the role: https://videomy.co/sh2Iydw  

Your Responsibilities will Include: 

• Provide on-site installation, maintenance, and repair services for Boston Scientific’s laser and light-based medical equipment. 

• Educate customers on system operation, maintenance procedures, and troubleshooting. 

• Act as the primary company liaison with customers for technical matters. 

• Resolve a wide range of technical issues using defined methods and troubleshooting techniques. 

• Perform routine and emergency maintenance, modifications, recalibrations, and repairs of Boston Scientific’s capital equipment and accessories. 

• Document all service activities accurately and in a timely manner using company-specific reporting tools. 

• Ensure high levels of customer satisfaction with equipment and services provided. 

• Adhere to company standard operating procedures and regulatory commitments to maintain quality and compliance. 

Required Qualifications: 

• 3+ year of relevant work experience, with an Associate’s Degree in Electronics, Biomedical Engineering, or related field (or equivalent education/work experience). 

• Strong knowledge of electronic systems, including analog and digital circuitry. 

• Proficient in troubleshooting and repairing complex medical equipment. 

• Ability to travel approximately 75% of the time to service customers within the designated region. 

• Excellent communication skills, with the ability to interact effectively with customers and diverse teams. 

• Strong organizational skills and the ability to manage multiple service calls and administrative tasks. 

• Must have a service vehicle that meets company insurance requirements. 

• Clean driving record and ability to lift up to 75 lbs. 

Preferred Qualifications: 

• Bachelor’s degree (BS) in Electronics, Biomedical Engineering, or related field, with at least 5 year of experience in electronic system troubleshooting. 

• Experience in technical field service, particularly in the medical or biomedical field. 

• Experience with lasers and optics is a plus. 

• Coursework or certification in Laser Technology or Optics is highly desirable. 

• Prior experience in hospitals and/or ambulatory surgery centers. 

• Strong proficiency with business software tools, including Microsoft Office Suite. 

• Ability to work independently and manage multiple assignments with minimal supervision. 

Requisition ID: 599719 

Minimum Salary: $ 53768 

Maximum Salary: $ 91416 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.