Analyst II, Business Process

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

About the role:

The business process analyst is responsible for providing support to business users across the Invoice-to-Cash organization to maximize their use of technologies with an emphasis on the Salesforce.com platform.  This role focuses on ensuring users can effectively leverage platforms to meet business goals, enhancing productivity and efficiency. The business process analyst will also help identify opportunities for process improvements, assist with system enhancements, and support the integration of technologies into everyday business operations.

Your responsibilities will include:

• Assist in the planning and execution of business-driven Salesforce.com projects, including new feature rollouts, system integrations, and process improvements.
• Participate in testing and validation efforts to ensure new features and changes meet business requirements before deployment.
• Act as a liaison between business users and technical teams to ensure that system changes align with business goals.
• Act as the primary point of contact for business users needing assistance with Salesforce.com.
• Troubleshoot and resolve user issues, helping them navigate the system and optimize their workflows.
• Provide guidance on best practices for using Salesforce.com features, ensuring users can fully utilize the platform’s capabilities.
• Collaborate with business users to understand their needs and identify opportunities for improving processes within Salesforce.
• Customize Salesforce.com to meet the specific needs of various business units, including the creation of custom reports, dashboards, and automated workflows.
• Support business users in the development and implementation of new Salesforce.com features that drive business value.
• Generate and analyze reports to provide insights into business performance and identify trends or opportunities.
• Develop and deliver training sessions for business users, ensuring they are confident in using Salesforce.com.
• Create and maintain user-friendly documentation, including step-by-step guides and troubleshooting FAQs tailored to business processes.
• Stay updated on Salesforce.com updates and communicate relevant changes or enhancements to the user base.

Required Qualifications:

• Bachelor's degree in: Business Administration, Finance or related.
• Strong communication and interpersonal skills, with proficiency in English necessary for effective business communication and the ability to work closely with non-technical users.
• At least 2 years of related business experience.
• Experience working with Salesforce.com in a business support or analyst role.
• Ability to translate business requirements into practical solutions.
• Analytical mindset with the ability to interpret data and provide actionable insights.

Preferred Qualifications:

• Familiarity with Salesforce.com reporting and dashboard creation.
• Experience in configuring and customizing Salesforce.com to meet business needs.
• Experience in Accounts Receivable.
• Experience in project management

This job description provides a summary of the primary responsibilities and qualifications for the Business Process Analyst role. The job duties may be subject to change to meet the evolving needs of the business.

Requisition ID: 590343

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.