Clerk I, CIS Investigator COYOL

Additional Locations: Costa Rica-Coyol

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working From Home and onsite. You will have the opportunity to discuss details in the interview. 

About the role

Performs quality activities to support testing and failure analysis of returned products. Understands all governing SOPs/WIs for CIS work and performs all work compliant to them. Documents all testing/analysis results and overall conclusion in GCMS. Works closely with other technicians and quality engineers in CIS. Identifies opportunities to improve the quality of the product investigated.

Your responsibilities include:

• Performing troubleshooting and analysis of all electrical/electronic/mechanical aspects of returned devices with user complaints
• Documenting all investigations/analysis results in GCMS
• Identifying areas of improvement both for product and process
• Training to all documents and procedures related to the role in a timely manner
• Assisting in maintaining CIS lab and its equipment
• Working closely with quality engineer to update investigation results based on feedback
• Performing product record reviews as needed
• Assisting in decontamination of returned samples as needed
• Performing SAP transactions for returned products as needed
• Assisting in archival of complaint samples post investigations per procedure

Required Qualifications:

Minimum Qualifications

• Associate degree or better in Electrical/Electro-mechanical with 2+ years of relevant experience in lab failure analysis
• Able to solve problems and use lab equipment including meters, scopes, X-Ray machine, cutting tools, etc.
• Intermediate computer skills with Microsoft Office tools including Word, Excel, and Outlook
• Ability to collaborate with other team members
• Good verbal and writing skills
• English level Desire 80%

Preferred Qualifications

• 1-2 years experience in similar role
• Experience in Medical Device industry
• Familiarity with SAP and Salesforce

• Familiarity with Post Market requirements and systems
• Please submit Resume in English

Requisition ID: 605074

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.