Complaints Investigator - (Laboratory Technician II) - Shift A - Coyol Site

Additional Locations:  N/A

 Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer and has been recognized with the Catalyst Award in 2022, a prestigious recognition of diversity, equity and inclusion excellence. Also, we have a Gender Equality Policy to support our compromise.

What We’re Looking For:

• Excellent customer service and customer-centered communication skills.
• Planning and execution applied to the right priority for day-to-day tasks and ability to promptly identify and escalate any conflicts is required.
• Previous participation in Problem-Solving sessions and understanding of Root Cause Analysis tools and methodologies is highly desirable (Ishikawa, 6M’s, 5 Why’s).
• Knowledge of Operational Excellence principles, understanding, and previous experience with Process Improvement initiatives is a plus (Kaizen events or other).

Requirements:

• High School Diploma completed
• Technical education: Quality, Production, Metrology, Electromechanical, Mechanical, Electrical, Microbiology, Electromedicine, Biotechnology, or 50% university studies in Engineering related.
• English Level required:  B2: 70% or higher, both written and spoken.
• At least 5 years of experience in a similar position.
• Availability: Shift A (Monday to Friday from 6:00 am to 3:30 pm)

Desirable Knowledge:

• Customer Focus, Quality Oriented, Continuous Improvement.
• Customer Service Experience or Call Centers Experience

Requisition ID: 564112

matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.