Human Resourcers Manager (People Services LATAM)

Additional Locations: Costa Rica-Coyol

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working from Home and onsite. You will have the opportunity to discuss details in the interview. 

About the role:

Boston Scientific believes that to grow our business, we must grow our people.  The N. America People Services Manager leads a team of HR generalists to provide core services in the areas of employee and manager coaching, policy interpretation, and complex work/life support.  Additionally, this role will apply business knowledge and functional human resources expertise to provide direct employee support, as well as drive initiatives focused on continuous improvement activities and project support.

Job Responsibilities:

Team Leadership:

• Lead a team of HR professionals in the daily execution of delivering HR services and support to employees and people leaders across the N. America region. 
• Guide, coach, train, and develop direct reports in the achievement of organizational goals and HR priorities. 
• Cultivate a strong team culture, and model behaviors that reflect our high performance, caring, and collaborative work environment.

Delivery of HR services:

• Manage escalated and complex cases, to support overall service delivery in addition to ensuring the assignment of cases and projects to direct reports.  
• Provide HR guidance and support in policy and process interpretation, performance management, employee engagement, change management, process improvement, competency development, talent management, and employment law/policy compliance. 
• Coach and consult with employees and people managers on performance management and development identifying root causes and recommending appropriate next steps. 
• Support and communicate the utilization of performance management tools and processes, as well as compensation and rewards programs. 
• Establish and cultivate internal relationships with key stakeholders, such as HR Centers of Excellence, HR Business Partners, and HR Operations, to drive consistency and execute initiatives that support the business. 
• Ensure HR services are delivered in compliance with corporate policies, procedures, and applicable laws. 

Continuous Improvement:

• Demonstrate a continuous improvement mindset by supporting execution of change processes, policies, and programs to enhance business effectiveness. 
• Build and maintain strong relationships with customers, partnering with them to understand needs and deliver tailored solutions that improve outcomes and processes. 
• Take a holistic approach to identify needs, solve complex problems, and design and implement effective solutions that improve processes across the enterprise. 

Key functional competencies: 

• Consulting - influences customers’ decisions and sets strategic direction within their area of expertise. 
• Customer Experience Management - develops effective relationships, through active listening, with customers and strives to improve outcomes, processes, or measurements. 
• Delivery Excellence - understands customer needs and partners and coaches’ customers on what and how to apply the correct solution/s. 
• Operational & Process Excellence - takes an end - to - end process view across the enterprise and initiates actions to improve existing conditions and/or processes 
• Solution Design - uses an iterative and innovative approach to identify needs, solve complex problems, and design/deliver solutions. 

Minimum Requirements:

• Bachelor's degree plus 8+ years of related work an experience or an equivalent combination of education and work experience at minimum.
• Sound judgment and problem-solving skills.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to influence at all levels in the organization and success in working in a matrixed organization. 
• Shared service and people leader experience preferred.
• Excellent communication skills.
• English/Spanish required, Portuguese a plus

Requisition ID: 603905

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.