Senior Business Analyst (Customer Identity Data Activation)

Additional Locations: Costa Rica-Coyol

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working from Home and onsite. You will have the opportunity to discuss details in the interview. 

About the role:

The Customer Identity & Data Activation team is focused on enabling Boston Scientific customers with a secure, connected digital experience. This product enables customers to tailor their information and preferences as well as unlocks opportunities for advancing customer data readiness. The Customer Identity & Data Activation Sr. Business Analyst will focus on understanding & documenting business processes, data & system documentation, identifying technical opportunities, and translating into product requirements. You will be responsible for collaborating cross-functionally to understand both the technical and business processes of other IT teams as well as cross-functional teams across the organization and will provide expertise on how these integrate with the Customer Identity & Data Activation product.

Reporting to the Customer Identity & Personalization Program Manager, the Sr. Business Analyst is an interface to understanding the connection between the business and technology and is responsible for understanding the business requirements and partnering with the Product Owner to prioritize requirements within the product roadmap in alignment with the program strategy.

Key Responsibilities:

• Provide day-to-day support for existing technology.
• Gain an in-depth working knowledge of existing technologies and touch points with other enterprise level systems.
• Provide support during initial launches/rollouts of new technologies.
• Analyzing business processes on a large scale and devising strategies to improve efficiency.
• Collaborate with business stakeholders and technical partners
• Works closely with stakeholders to identify goals and improve processes.
• Translate processes and technologies into business value
• Documentation of business & system processes
• Ensure awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific, especially HCP compliance guidance, data privacy and country regulations
• Collaborate with the product owner on user story drafting & scrum ceremony best practices
• Conduct formal product testing
• Participate in scrum events like daily stand-up, grooming, sprint planning, retrospectives

Behavioral Skills:

• Strong collaboration skills.
• A bias for action.
• Strong organizational and project management skills
• Ability to multi-task and prioritize work with limited direction.
• Excellent written and verbal communication skills.
• Strong analysis skills; able to collect and analyze business information
• Experience with business case/user story development and implementation
• Experience in a matrix organization managing multiple stakeholders

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Business, Technology or related fields.
• 3+ years of experience as a Senior business analyst, Digital product owner or experience planning and managing technology business requirements.
• Advanced skills in Excel, PowerPoint 
• Experience with Agile, Lean or User Centered Design methodologies.
• Proficient in project management and communication tools like: Office365, Teams, JIRA, PPT, Slack, Trello, Confluence, Visio or MIRO
• Advance English Level

Preferred Qualifications:

• Scrum certification is a plus
• IAM, Marketing, or MedTech knowledge is a plus

Requisition ID: 592463

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.