Supervisor, Sr Quality COYOL

Additional Locations: Costa Rica-Coyol

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working From Home and onsite. You will have the opportunity to discuss details in the interview. 

About the role:

Develops and manages a high performance Quality Specialist team with focus on customer needs, compliance, and department high performance.  This person will be viewed as a leader or expert in their area of discipline, constantly promoting awareness of best industry practices and making appropriate decisions on a daily basis. This person will take a leadership role in developing and implementing new techniques and initiatives to enhance the Quality management system on site and across the Corporation where possible.  Depending on the area of responsibility, many of the following Key Responsibilities will apply.

Your Responsibilities Include:

• Demonstrate a primary commitment to patient safety and product quality.
• Ensures  all  direct reports are aware of their commitment to patient safety and product quality, are current with their training requirements and that they understand and comply with all other regulations governing their work.
• Understands, Maintains and implements quality engineering systems and practices to meet BSC, customer and regulatory requirements.
• Serves as a quality representative for the department in all internal / external Audits as functional expert.
• Develops, maintains, and communicates metrics to appropriate management to help drive continuous quality and efficiency through the department.
• Coordinate the work activities within the various work teams and ensuring that adequate resources are available to meet customer expectations.
• Responsible for the release and maintenance of all associated department procedures to ensure compliance with Corporate.
• Maintains and enhances cross-functional /site team relationships.
• To build quality into all aspects of work by maintaining compliance to all quality requirements.
• Support new technologies / systems to enhance documentation systems and review process.
• Is an effective people manager resulting in a motivated high performance team and is fully motivated to achieve and demonstrate best practices in line with the department and Strategic Quality Planning (SQP) objectives.
• Provides direction and support to subordinates based on general policies and management guidance.
• Responsible for performing performance appraisals, for all reporting staff.
• Coordination of staff holidays and for ensuring sufficient cover is available to support during shut down periods.
• Responsible for ensuring the department operates within a set budget.
• Perform collection, analysis, and trending of quality indicator data in support of management review goals and objectives.
• Manage functional area to support engineering, quality, R&D and VIP projects.
• Ensure the necessary resources are available for the team to perform the daily activities and to meet the PMQA indicators/goals.
• OPEX Ambassador, part of the DNA, embrace the OPEX culture by showing ownership and accountability
• Knowledge of business metrics to drive results to meeting the organization goals
• Conduct daily management meetings with the team, with active participation, challenges people goals vs capacity, define challenging goals to drive team to success.
• Identify process improvements and agility projects to optimize the process.
• Assess that all the required training is properly assigned, and ensure training is completed on time, to make sure personnel is executing the tasks with the appropriate information
• Understands the escalations paths when issues/concerns are detected
• System knowledge to teach others and for process improvement
• System use for decision making, product approval, drive/train procedure updates as required.

• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

  For those individuals that supervise others, the following statements are applicable

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.
• Requires in-depth understanding and application of concepts, procedures and practices within own job function; has broad experience in applying this knowledge in a variety of situations
• Applies business practices and methods in own job function; ensures own team integration with related areas to deliver programs, services and results
• Manages support and/or early career professionals within own job function, coordinates resources and sets short-term priorities to meet operational objectives
• Adopts and implements functional, technical, service and/or process improvements that impact the flow of the own team(s)
• Identifies, anticipates, troubleshoots, and resolves day-to-day functional, technical, operational and service problems; may establish new techniques to ensure the team is able to meet its objectives
• Works under general direction and is guided by company policies, guidelines and procedures
• Makes decisions that improve the quality, efficiency and effectiveness of own team and related teams
• Guides by using policies and procedures and cascaded goals and objectives
• Provides input on resource planning, guidelines, processes and procedures
• Explains information to team members, internal clients and/or peers, conveys performance expectations and handles complex sensitive issues
• Works to establish collaborative relationships with internal and external contacts in order to achieve team objectives
• Handles challenging issues with employees and/or customers (internal or external) using sensitivity; effectively diffuses contentious or uncomfortable situations

What we're looking for:

• Bachelor or Licenciature degree in Industrial, Electronic, Biotechnology, Electromechanical Engineering or Related Field.
• English Level desired: 80-89%
• Experience: At least 5 years.
• Technical Competencies: Desirable ASQ Certified, ASQ certification (CQE, SSGB) desired, Problem Solving, Formal training on statistical and quality techniques desirable, Knowledge of QSR’s, Networking.
• Please submit Resume in English

Requisition ID: 600322

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!