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Structural Heart Customer Education Specialist Job

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Date: Nov 20, 2021

Location: Düsseldorf, NW, Germany

Company: Boston Scientific

Locations: Germany, Spain, Italy, France, UK 


Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.



Purpose Statement 

Develops and implements training programs and tools to support in-house and external Product Education. Support employees/customers by providing clear and concise information to deliver the appropriate level of clinical and technical understanding.


Key Responsibilities

  • Designs, researches, and develops Structural Heart Valve training program and materials to maximize impact by determining the target audience, time and location requirements and other applicable factors
  • In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures
  • Remains aware of all changes that may impact training requirements by seeking out information that may change the clinical process and implementing changes/improvements to training approach and materials accordingly
  • Works with the Management to ensure that post-training results meet organizational targets and expectations by collecting and analyzing post-training dataFollow closely with metrics to ensure consistent global internal and physician training
  • Assumes expertise role in Structural Heart Valve Training by using technical knowledge to support existing technology and new technologies


Postion Scope and Guidelines:



  • Bachelor's degree required - medical education/physician training experience, cardiovascular and/or structural heart preferred
  • Proven experience in the medical industry (clinical, scientific affairs, medical affairs, medical education, product management, product development, R&D, medical sales, or field clinical engineer)
  • General knowledge and application of technical and business concepts, procedures, and practices. Interprets company policies and procedures to resolve issues. Beginning knowledge of industry practices and standards
  • Excellent written and verbal communication – English is mandatory


Problem Solving

  • Applies professional concepts, company policies and procedures
  • Analyzes data or situations, and exercises judgment to recommend solutions to solve problems
  • Follows standard practices and procedures in analyzing situations or data from which answers can be obtained


Planning and Organization 

  • High sense of urgency and commitment to execution
  • Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager. Must have the ability to manage simultaneous priorities and resource management
  • Willingness to travel approx. 85%


Discretion / Latitude; Supervision Received; Decision Making 

  • Receives general supervision and makes recommendations which may be reviewed by manager
  • May exercise authority within limits
  • May seek guidance in resolving problems


Business Relationships and Project Management 

  • Begins establishing and cultivating internal business relationships to facilitate completion of tasks
  • Ability to build rapport with key physicians and medical leadership
  • Strong interpersonal skills to enable cross function and cross franchise success
  • Ability to translate voice of customer and market dynamics into the organization – related to training and education


Requisition ID: 510719


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


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