Customer Care - P1

Additional Locations: China-Shanghai

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Key Responsibilities

 Ensures that all SLA’s, KPI’s and OPI’s are met.
  Supports the supply chain management activities.
  Initiating corrective actions.
  Monitors service indicators.
  Executes department strategies and activities.
  Recommends process/procedural improvements and helps in driving improvement
 initiatives and acheving the objectives of such imrovement projects.
  Provides daily,weekly or monthly reports on activities.
  Provides frontline support for customers for critical issues,consignment issues and
 value added services.
  Analyses customer requirements and supports others to achieve anticipated results.
  Models strong inter-personal skills in communicating with the customer.
  Ensure awareness and compliance with applicable standard operating
 procedures/DTP/LWI to meet, comply and champion all quality and regulatory
 commitments of Boston Scientific.
  Tracks completion of mandatory trainings.
  Responsible for maintaining the required process documents needed from
 operational excellence perpective ( Process maps,SOP, DTP etc) and ensuring the
 correctness ,completeness and relevance of these documents.

Basic Qualifications

- Bachelor’s degree required; Masters preferred
- 2-5 years of Shared Services/Global Business Services experience in managing Supply Chain management operations. Service Delivery management, operational metrics and scorecards, and experience within a progressive global shared service operating model
- Superior problem-solving skills, communication and team/interpersonalskills.Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.
- Preferred experience in driving projects for improvements.
- PC literacy: ability to quickly learn and productively use new software applications
- IT technical skills:  must understand the underlying technical aspects of technology /system / applications
- International experience – Self-awareness of communication styles and cultural / global differences

Requisition ID: 604773

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!