Customer Care - P3

Additional Locations: China-Shanghai

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Key Responsibilities

• Daily Operation management:

•Ensure effective management of volume processed within established timeline, and quality standards (service levels and KPIs)

•Ensure availability of required system access and hardware to team members.

•Ensure availability of MIS and Reporting templates, regular updating and Reporting of performance

•Analyze and evaluate instances which lead to misses in expected outcomes and provide effective RCA and CAPA to prevent future repeat.

•Ensure audit and compliance requirements are always met consistently along with adherence to all the controls in the process.

•Monitor and ensure compliance with company policies and procedures (e.g.federal/country and regulatory requirements).

• Project Management / VI management:

•Drive a culture of value improvement among team members and lead execution of value improvements; able to manage such projects independently.

•Coordinator for system/project implementation for CC Service Line. Ensure controls, DTP, service delivery model, KPI set up correctly before service go -live.

•Work with RPP/GPS and VI Champions to streamline workflow, enhance operation efficiency and effectiveness through continuous innovation and business process excellence activities within the scope of services delivered that result in cost savings and increased service value.

• Relationship/Stakeholder Management:

•Pro-active, clear and concise communication with stakeholders to coordinate smooth delivery of services.

•Participate in service delivery reviews internally and with stakeholders

Skill Required:

•Hands-on experience of managing projects (end-to-end) independently, or with support

•Functional knowledge of Supply Chain management & processes

•Technical skills: ERP experience (SAP preferred);

•Knowledge and experience of any Project/Program Management methodology is desirable

•Excellent hands-on experience in MS Applications – MS Excel, MS PowerPoint, Project etc

•Language: Fluent in Japanese. Workable in English.

Requisition ID: 604390

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!