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Customer Care Representative Job

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Date: Mar 22, 2021

Location: Diegem, BRU, BE

Company: Boston Scientific


Purpose Statement



This position will be responsible for providing Customer Care and Logistics support for a radioactive medical device and associated software for EMEA & APAC regions.

For this role we are looking for a 3-lingual colleague - Dutch, French, English

ForKey Responsibilities


  • Assures that all activities are performed according to the applicable procedures.
  • Assures that all activities related to Customers are in line with local legislation and BSC corporate SOP’s.
  • Assist internal and external customers with any request
  • Assist TheraSphere service providers with any request
  • Order management e.g. order entry, data validation, proctor liaison, etc
  • Organization and monitoring of deliveries
  • Preparation of shipping documentation
  • Organization of waste disposals
  • Follow up on invoicing requirements such as billing blocks, credit and debit notes
  • Set up of new customers in order entry systems, with the contracted manufacturer, carriers etc
  • Maintenance of customers data in all systems and with all parties involved
  • Monitor customer license limits and the validities
  • Complaint entry and product return organization
  • Support the reporting to Nuclear Control Authorities
  • Coordinate Software installations with customers and licensor
  • Revision and submission of supplier invoices
  • Support finance team with VAT reporting and credit collection
  • Support the line manager on any department request, projects and objectives
  • Support the supply chain team on production requirements
  • Participate to the “on call” 24/7 rotation when applicable


Quality System Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:


  • Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
  • Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Management Requirements

Job Scope and Leveling Guidelin


Mandatory: Multi-language skills required: English, French and at least one of the following languages: Italian, Spanish, German, Dutch


Solid knowledge of the job.  Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.


Cognitive Skills

Performs routine and some non-routine assignments using standard methods and sequences. Makes adjustments, modifications, and replacements to set processes as directed. Assignments require limited judgment in troubleshooting proven processes.


Supervision Received

Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.


Consequence of Errors

Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.



Contacts are typically with individuals within own department and with contacts outside own organization.  Contacts involve obtaining or providing information or data requiring some explanation or interpretation.

BSC 03-2021

Job Segment: Customer Service Representative, Medical, Temporary, Supply, Customer Service, Healthcare, Contract, Operations