Customer Care Bid & Contract Coordinator

Additional Locations: Belgium-Diegem

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

For over 40 years, Boston Scientific has been working to improve patients' lives as the world's leading medical technology company. Every day, we tackle the healthcare industry's most important challenges with innovative products, a culture of collaboration and a deep passion for improving human life - making a career at Boston Scientific more than just a job. If you want to be a part of it and follow your calling, then we should get to know each other.

To strengthen our Customer Care team, we are looking for an ambitious and motivated new colleague for a permanent position as of 01.07.2024 at the Diegem location - with a hybrid workplace model (2-3 days home office):

Customer Care - Bid & Contract Coordinator (m/f/d)

The Role:

• Independent processing and coordination of tenders, offers and contracts for our customers in Belgium & Luxembourg
• Contract review and preparation in cooperation with the sales force and key account management
• Advising and supporting the sales force in the implementation of pricing and contract strategies
• Answering price inquiries and creating price lists
• Helping to shape optimization opportunities in your own day-to-day business
• Collaboration on projects in the area of price and offer management
• Solution-oriented complaint management and credit note processing in cooperation with the Finance and Customer Excellence departments
• Price and data maintenance as well as price reporting and analysis in SAP
• Processing and documentation of business cases with internal and external customers in SalesForce

Your Profile:

• Successfully completed commercial training and 3 years of professional experience in internal sales, customer service or price management, ideally in the area of tenders and public procurement law
• Ability to work in a team, social skills, initiative, commitment and customer orientation
• Quick comprehension and analytical thinking, good time management, high degree of self-organization, structured way of working
• Strong communication and negotiation skills
• Very good MS Office user skills, especially MS Excel and MS Word
• Experience in working with an ERP system, ideally SAP R3/SD or S4/HANA, would be an asset
• Experience in working with a CRM system, ideally SalesForce/ServiceCloud, would be an asset
• Fluent in Dutch and French, good written and spoken English skills

Our Offer:

In addition to an exciting job in a multi-award-winning company (including the Top 100 Innovators Award), highly innovative medical products and a respectful working environment in a dynamic team, we offer you a performance-related and attractive remuneration package, modern IT equipment and excellent opportunities for personal and professional development through an established talent management program in our organization. Although we are sure that you will enjoy coming to our new and modern office in Diegem, with plenty of parking spaces for stress-free parking and good public transport links, you can also benefit from the opportunity to work from home. A company pension scheme and other attractive social benefits round off the package. Above all, you will have the opportunity to become part of a corporate culture in which everyone plays their part in improving people's lives.

Do you want to become a part of Boston Scientific? Then don't hesitate and apply with your complete application documents, stating your notice period and salary expectations

Requisition ID: 580710

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!