Business Support Supervisor

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

The Business Support Supervisor, located in Dubai is responsible for supervising the day-to-day activities of the GEM South Cluster Administrators, ensuring high performance of the assigned team, meeting key GEM Business Support goals and metrics in the defined functional area. Supervisor assists the GEM South Cluster team with complex inquiries and collaborates with variety cross-country and cross functional groups to resolve issues. Leads the continuous improvement initiatives and standardization related projects.

Key Responsibilities:

• Supervise day to day operations of the GEM South Cluster Administrators related to management of selected Healthcare Professionals’ interactions, events and activities, PO and invoice handling, other administrative like: travel-and expenses co-ordination, coordinating meetings/appointments, coordinating logistics of the marketing materials.
• Ensure high quality, accuracy and on time processing of the requests received by GEM South Cluster team from the internal customers.
• Act as the subject matter in the administrative processes assigned to GEM South Cluster team, assisting the team with inquiries and collaborating with cross country and cross functional groups to resolve issues.
• Monitors team performance and service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on team management.
• Identify process improvement and standardization opportunities and partner with management and other stakeholders to ensure effective implementation.
• Responsible for maintaining the appropriate staffing levels including planning and administering team schedules as per performance requirements.
• Ensures training requirements for GEM South Cluster Administrators are current and training is provided as needed - responsible to keep all documentation and work instructions accurate and up to date.
• Responsible for reviewing performance, career development and objectives of the GEM South Cluster Administrators team - assisting manager in establishing department goals. 
• Motivate team to achieve individual and team’s objectives.
• Ensures that departmental policies and procedures are followed and in compliance with corporate policies and procedures.
• Internal & External Audit support.
• Support to New Service Requests, collaborate on GEM and central or country related projects/assignments of broader scope, aligned and agreed with BSM & BSD (New Service Request process to be followed when needed).

Requirements:

• Min 2 years in the people leader role.
• Bachelor's degree or higher.                           
• Previous experience in working as a supervisor or team leader in the operational or administrative team.
• Fluent English, written and spoken, is mandatory.
• Interpersonal and people management skills, ability to motivate people.                                        
• Excellent communication skills with ability to build relationships by communicating, influencing and negotiating effectively.             
• Continuous improvement mindset to lead process improvements and to participate in projects.                  
• Problem solver with strong customer services orientation.     
• Orientation for result and analytical skills.                       
• Ability to work across cultures and matrix organization.
• Advanced level in use of Microsoft Office (Outlook, PowerPoint, Word, Excel) & digital tools will be valued.

Requisition ID: 582840

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!