Inside Sales Service Specialist (m/w/d)

Boston Scientific transforms lives through innovative medical solutions that improve the health of over 30 million patients worldwide every year.

We are at the forefront of the MedTech industry—leading and innovating to address unmet and emerging needs in healthcare. Our company culture drives our performance, and together we turn our vision into value through the contributions of our 36,000 colleagues worldwide.

For our Capital Equipment & Services Business Team, we are looking for an ambitious and motivated Inside Sales Service Specialist (m/f/d)
 

Your exceptional commercial skills, negotiation expertise, and entrepreneurial spirit make you a valuable member of our sales team. With your cooperative approach and uncompromising customer focus, you build long-term relationships and lay the foundation for a successful career in sales. If you’re ready to take on this challenge, consider joining our high-performing teams worldwide.

Your main goal will be to strengthen customer relationships and achieve profitable revenue growth in service offerings for the installed BSC Capital product base. You will accomplish this by identifying and contacting potential customers through remote channels and successfully selling service contracts.

Your Responsibilities:

• Manage a defined territory with an assigned customer pool, including existing and potential clients of Boston Scientific.
• Conduct remote outreach to identify business opportunities and increase sales results.
• Proactively and regularly contact customers, primarily via phone, to promote products and services and meet monthly, quarterly, and annual sales targets.
• Develop as a professional telesales representative by acquiring foundational knowledge and sales techniques.
• Use the sales process and available systems/tools to plan, prepare, and target customers for successful deals.
• Identify expiring service contracts and warranties to initiate the renewal process.
• Detect and identify target opportunities to increase penetration of the entire capital equipment portfolio.
• Prepare and generate quotes for service contract renewals, ensuring accuracy and competitiveness.
• Ensure the processing and documentation of completed agreements in compliance with company policies.
• Provide weekly updates to management on sales progress, at-risk customer accounts, and sales forecasts.
• Record and maintain accurate information on sales opportunities, contract documentation, and leads in the CRM tool Salesforce.com.
• Collaborate with field territory managers to support existing or potential customers (on request).
• Advise and support customers remotely via communication tools such as phone, email, and occasionally web or video communication.
• Build sustainable and business-relevant remote relationships with decision-makers such as biomedical engineers and purchasing managers.
• Manage and maintain customer information in Salesforce.com by capturing strategic data such as roles, procedures, and customer preferences.
• Address customer complaints and provide optimal support for issue resolution in line with company processes.
• Participate in internal team projects, sales meetings, training sessions, and conferences (upon request).
• Represent Boston Scientific’s values and integrity while adhering to the mission, strategy, and structure of BSC and its quality standards and processes.

Your Profile:

• Successfully completed a business-related (university) degree or commercial training with relevant experience.
• Initial experience in inside sales or field sales.
• Interest in and enthusiasm for sales activities.
• Strong sales skills, closing abilities, and excellent organizational and communication strengths.
• Integrity and a “winning spirit” mindset.
• A high level of teamwork, customer focus, and quality awareness is a must.
• Proficiency in MS Office, ideally also in SAP.
• Good command of English, both spoken and written.

Your Benefits

• Start: Get to know your new colleagues better during our "Welcome Day."
• Impact: Contribute to improving people’s lives.
• Flexibility: Work from home up to three days per week.
• Development & Growth: Receive support through mentoring, training, and continuous feedback.
• Diversity & Inclusion: Join various ERGs (Employee Resource Groups) focused on diverse groups.
• Health: Take advantage of a job bike, Gympass, or our on-site fitness studio.
• Accessibility: Our office is within walking distance of Düsseldorf Airport.
• Parking: Enjoy free underground parking and access to our e-charging stations.
• Atmosphere: Work in a modern, ergonomic office concept with plenty of networking opportunities.
• Balance: Relax in our lounge with a latte macchiato or other beverages during your break.
• Team Success: As ONE TEAM, we achieve success, foster strengths, and overcome challenges together.

Our values: Diversity – Innovation – Caring – Global Collaboration – Winning Spirit – High Performance

If you are ready for a new challenge and would like to become a valuable member of the Boston Scientific team, please apply with your complete application documents, including your notice period and salary expectations.

We look forward to hearing from you!

Boston Scientific Medizintechnik GmbH | Human Resources | Richard Vasquez
Klaus-Bungert-Straße 8 | 40468 Düsseldorf | www.bostonscientific.de

Our career page: http://jobs.bostonscientific.com

We refer to all biological genders and gender identities – we hope you feel addressed.