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Customer Service Representative Switzerland (m/f/d) Job

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Date: Aug 7, 2019

Location: Ecublens, VD, CH

Company: Boston Scientific

Primary Location: [[filter2]]
Additional Locations: (n/a)
Job Function: Customer Service
Requisition ID: 449543



#Boston Scientific

For the past 40 years, Boston Scientific has been the world's leading medical device company dedicated to improving the lives of patients. Every day, we face the most critical challenges in the healthcare industry with innovative products, a culture of collaboration and a deep passion for improving human life - making a career at Boston Scientific is more than just a job. If you want to be a part of it and follow your vocation, then we should get to know each other. For our Customer Service Team in Switzerland, we are looking for an ambitious and motivated new colleague at the location in Ecublens as


Customer Service Representative Switzerland (m/f/d)


#Your Challenge


  • Customer support via phone and sales support for our field service and sales team
  • Order acceptance and processing
  • Handling of returns/complaints
  • Processing of credits and direct debits in cooperation with the accounting department
  • Preparation of offers, price confirmations
  • Coordination of the delivery of time-critical medical products, cooperation with the central warehouse in the Netherlands
  • Processing Consignment Transactions/ Sales
  • Cooperation with an international BPO Service Center
  • Control of eCommerce orders
  • Project tasks in the Customer Service area



#Your Profile

  • Professional experience within customer service and support of 3- 5 years
  • Careful and independent way of working
  • Organizational talent with a strong team orientation, exceptional communication skills and the ability to navigate within a matrix environment  
  • Strong service orientation, flexibility and resilience, even in stressful situations
  • Good MS Office user knowledge and good SAP / ERP skills are required
  • Fluency in spoken and written German, English AND French or Italian


In addition to an exciting job, highly innovative medical devices and a respectful work environment in a dynamic team, we offer you, among others a performance-oriented and attractive compensation package as well as excellent opportunities for your personal and professional development through an established talent management program in our organization. In addition, we benefit from company pension plans, company shares at a preferential price and other attractive social benefits.


Above all, we offer you one thing: the chance to become part of a corporate culture where everyone contributes to making patients' lives better. Do you want to become a part of Boston Scientific? Then do not hesitate and apply online with your complete application documents in German, stating your notice period and your salary expectations: 


We are looking forward to your application!


Boston Scientific AG | Human Resources | Katja Schmitt

Chemin de la Venoge 11| 1024 Ecublens, Schweiz |



Posting Notes: [[filter2]]||(n/a)||Customer Service||[[mfield2]]

Job Segment: Medical, Customer Service Representative, ERP, Warehouse, Healthcare, Customer Service, Technology, Manufacturing