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Senior Clinical Educ Svs Specialist - Edmonton

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Field Based
Onsite Location(s): 

Edmonton, CA

Purpose Statement

Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support in order to assist in achieving projected sales goals and increasing sales revenues within product segments for a wide range of products. Responsible for the day to day field execution and management of Boston Scientific clinical trials at selected clinical trial centers.  

 

Key Responsibilities

• Commercial Support: Under general direction, serve as primary resource for clinical support consisting of tackling a wide range of issues relating to troubleshooting, programming, and patient follow up for company products.
• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
• Perform clinical and library research and participate in case reviews and clinical observation by working with physicians and hospital lab staff.
• Attend unit implants in the labs and operation rooms of hospital accounts and perform patient follow up to assure customer and patient success with the implanted products.
• Meet with existing and potential clients to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
• Develop business relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.

• Clinical Trial Support: Managing and providing technical support for clinical trial activity within assigned territory by supporting the site authorization process and study procedures as defined in the clinical investigational plan.

• Providing initial and continuous training, education and support for clinical center personnel on clinical trial protocol, clinical process, products and features under investigation, and procedures involving those products and features.

 

Quality System Requirement

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
For those individuals that supervise others, the following statements are applicable:
• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

 

Job Scope and Leveling Guidelines

 

Knowledge

A seasoned, experienced professional with a complete understanding and wide application of principle, theories, and concepts in the field. Applies a full understanding of area of specialization to resolve a wide range of issues in creative ways. General knowledge of other related disciplines, business unit function and cross group dependencies/relationships. This job is the fully qualified career oriented position.

 

Problem Solving

Develops solutions to a variety of complex problems of diverse scope and complexity where analysis of data requires evaluation of identifiable factors. Exercises authority and judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Has a broad knowledge of a variety of alternatives and their impact on the business unit.

 

Planning and Organization

Plans and organizes non-routine tasks w/approval. Initiates or maintains work schedule and priorities. Plans and organizes project assignments and maintains project schedules.

 

Discretion/Latitude; Supervision Received; Decision Making

Works under general direction regarding the direction and progress of projects and special assignments. Independently determines and develops approach to solutions.  Interprets, executes and recommends modifications to company policies. Assists in establishing departmental policies and procedures. Work is reviewed upon completion for adequacy in meeting objectives. 

 

Business Relationships and Project Management 

Establishes and cultivates a wide range of business relationships to facilitate completion of assignments. May interact with vendors. Participates in determining goals and objectives for projects. May lead projects within the function or department and/or represents a specialized field in larger project teams. Influences middle management on business solutions. 

 

Impact

Contributes to the completion of specific programs and projects.  Failure to obtain results or erroneous decisions or recommendations would typically result in serious program delays and considerable expenditure of resources. 

 

Liaison

Represents organization as a prime contact on contracts or projects. Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations. Uses discretion, diplomacy and tact to resolve difficult situations. May escalate serious issues to manager. 

 

Mentoring

Participates in the development of less experienced staff by setting an example, providing guidance, and offering counsel. 

 

Minimum requirements

  • MRT Certification obtained through accredited Canadian or US based program
  • Currently holds professional provincial designation as a Medical Radiation Technologist
  • Minimum 5 years’ experience in CT Imaging at a recognized Cancer Center
  • Strong experience with running ablation technologies and ablation procedures in CT an asset
  • Minimum of 5 years’ experience as an Angiography Technologist experience an asset

Requisition ID: 539667


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