Customer Care Rep - S4

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Customer Service Representative

About the role:

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

As a Customer Service Representative, you will play a key role in delivering an outstanding customer experience while providing day-to-day operational support to the Customer Care team. Acting as a senior member of the team, you will help prioritize work, coach colleagues, resolve complex customer and order-related issues, and partner with the Customer Care Manager to drive operational excellence and continuous improvement.

This role is ideal for an experienced customer service professional who enjoys problem-solving, collaborating across functions, and making a meaningful impact on both customers and team performance.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

● Prioritize and coordinate daily customer service activities to ensure customer requests are completed within agreed service levels.

● Monitor customer order portals, identify urgent requests, and support timely order processing and issue resolution.

● Act as the SAP subject matter expert for the Customer Care team, providing guidance and support on system transactions and processes.

● Coach and support team members in resolving complex customer, order management, and SAP-related queries.

● Partner with the Customer Care Manager to analyze performance trends, improve processes, and achieve departmental objectives.

● Monitor product return activities to ensure transactions are completed accurately and in a timely manner.

● Support the team during peak workloads, including customer case management and invoicing activities.

● Build strong relationships with internal stakeholders to deliver an exceptional customer experience and drive continuous improvement.

Requirements:

● Minimum of 5 years' experience in customer service, customer care, order management, or a similar operational environment.

● Advanced SAP knowledge with experience supporting customer order management processes.

● Experience coaching, mentoring, or providing day-to-day guidance to colleagues.

● Strong problem-solving, organizational, and analytical skills.

● Excellent communication and interpersonal skills with the ability to collaborate across teams.

● Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.

● Ability to manage multiple priorities while maintaining a high level of accuracy and customer focus.

● Authorization to work in South Africa.

● Diploma or bachelor's degree in Business Administration, Supply Chain, Commerce, or a related field.

● Experience working in a multinational healthcare, medical device, pharmaceutical, manufacturing, or other regulated industry.

● Knowledge of Salesforce or other customer relationship management systems.

● Experience supporting continuous improvement initiatives and operational performance metrics.

Requisition ID: 630691

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.