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Clinical Specialist Job

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Date: Feb 11, 2019

Location: Guangzhou, 11, CN, 0

Company: Boston Scientific

Purpose

  • Provide global industry-leading technical support to BSC field personnel, clinicians and other internal customers. Help our customers use our products by providing immediate, accurate and up-to-date information regarding current and historical market-released CRM products, and assisting in troubleshooting, problem solving and assessment of product operation.

Responsibilities

  • Provide global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
  • Analyze and assess product operation and make recommendations for optimal device management. Advanced troubleshooting skills, extensive new product knowledge and through understanding of clinical application.
  • Educate, support and train customers through phone consultation, training programs, written correspondence and general field assistance.
  • Document and evaluate customer inquiries, comments and concerns.
  • Maintain and develop MERLIN system for use by Technical Services and other BSC personnel.
  • Achieve and maintain proficiency in market-released and future products. Achieve and maintain working knowledge of clinical product operation.
  • Create relevant technical publications and reference materials.
  • Participate in pre-market – release technical evaluation of products.
  • Participate in pre-market – release technical evaluation of products.
  • Maintain up-to-date general industry knowledge, including current Investigational studies and preliminary results.

Management Requirements

  • Not applicable.

Job Scope and Leveling Guidelines

  • Knowledge: An entry level professional. General knowledge and application of technical and business concepts, procedures, and practices. Interprets company policies and procedures to resolve issues. Beginning knowledge of industry practices and standards.
  • Problem Solving: Applies professional concepts and company policies and procedures, analyzes data or situations, and exercises judgment to recommend solutions to solve problems. Follows standard practices and procedures in analyzing situations or data from which answers can be obtained.
  • Planning and Organization: Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager.
  • Discretion/Latitude; Supervision Received; Decision Making: Receives general supervision. Makes recommendations which may be reviewed by manager. May exercise authority within limits. May seek guidance in resolving problems.
  • Business Relationships and Project Management: Begins establishing and cultivating internal business relationships to facilitate completion of tasks. May participate in project teams.
  • Impact: Participates in the completion of departmental projects and goals. Errors in judgment or failure to achieve results would normally require an expenditure of resources to rectify.
  • Liaison: Engages with internal company and occasional external contacts. Uses discretion, diplomacy and tact in interactions.
  • Mentoring: N/A
  • BSC


    Job Segment: Clinic, Technical Support, Project Manager, CRM, Healthcare, Entry Level, Technology