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Analyst, Prin GBS Process Steward

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Gurgaon, IN

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Req ID: 559637

Location: Gurgaon, India


Purpose Statement

This position reports to the Global Process Steward, and acts as the liaison between the regional service delivery teams and the Global Process Steward.  The Regional Process Principal is responsible for coordinating regional process improvement efforts, benchmarking our services against industry standards, and driving standardization and optimization of the OTC end to end processes.  The position requires strong collaboration, communications and change management skills as well as significant experience in the end-to-end OTC processes.


Key Responsibilities

  • Partner with Magellan team to optimize OTC processes, tools, and organization structure
  • Work with key stakeholders in the Quote, Billing, Credit, Collections, Cash Applications and other cross-functional organizations (e.g. Sales, Customer Care, Legal, IT) to understand issues and implement best-in-class solutions
  • Develop and translate strategy into operational goals and objectives
  • Identify root causes of collections and disputes and relevant options to solve
  • Drive process standardization and optimization
  • Evaluate supporting tools/systems to improve global process
  • As a subject matter expert create training material on ideal processes within the OTC cycle
  • Partner with stakeholders to develop and ensure Finance Policies for order to cash processes are relevant and current
  • Help establish a stronger working relationship between Global Business Services, Finance, Sales, and Business leadership
  • Help identify ways to measure Order to Cash targets and other KPIs, establishing a robust monitoring process and proactively identify areas of continuous improvement
  • Work with key stakeholders to identify process and policy improvement opportunities and champion a culture of continuous improvement. 
  • Drive automation of OTC processes with AI, RPA & other tools in coordination with the GBS Automation team where feasible and cost effective

What Makes You a Great Fit

  • Bachelor’s degree with emphasis in accounting, business or finance required
  • 5-10 years as a practitioner in the Order to Cash process preferably in a leadership role
  • 5+ years of relevant working experience in international company with a true global footprint
  • Problem-solving skills:  Outstanding ability to diagnose problems which could be related to process, technology, strategy, or people and put in place actions/measures.
  • Strong leadership skills and ability to motivate diverse, regional teams
  • Strong financial acumen to develop business cases that support new or improved service proposals
  • Executive presence and influence skills: ability to develop strong, compelling value propositions and influence executive level stakeholders
  • Global experience: Self-awareness of communication styles and cultural differences; understanding of business process and style differences
  • Knowledge of US GAAP accounting and internal controls.  Solid understanding of the relationship of internal controls and business processes.
  • Ability to work independently, capable of handling multiple projects and deadlines simultaneously
  • Strong ability to coordinate action across dispersed workforce
  • Competent in Microsoft Office, advanced Excel skills (v-lookup, pivot table etc.)
  • Excellent stakeholder engagement and management
  • Strong written and verbal skills enabling effective communication
  • ERP technology experience an advantage, including ERP
  • Experience driving Collections with automation tools such as GetPaid, Blackline or HighRadius


Quality Requirements:

  • In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
  • Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
  • Establishes and promotes a work environment that supports the Quality Policy and Quality System.


Global Business Services:

The Global Business Services (GBS) team is an organization established within Boston Scientific designed to reduce cost, provide value through reporting and improve the efficiency of key business processes by taking opportunities to drive standardization, leverage resources and knowledge and skills, and monitor the effectiveness of service delivery against benchmarks and service level agreements.

The vision of GBS at Boston Scientific is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, processes, execution and partnerships with internal customers.

GBS is designed to deliver significant business benefits to employees and customers of Boston Scientific and is championing the development of a continuous improvement culture. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GBS. We seek individuals who can enhance our team with their knowledge, skills, creativity and teamwork.



Requisition ID: 559637


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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