Analyst, Sales Operations

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: Analyst, Sales Operations

The core objective of this role is to support the sales-operation manager to maintain the service delivery goals and other objectives of the department.

Location: Gurugram, India

Job Responsibilities:

• Support sales operations activities such as master data management (MDM), capital equipment tracking, helpdesk coordination, and related operational tasks.
• Coordinate with Sales teams to understand requirements and initiate internal requests following defined processes.
• Ensure timely execution of requests through collaboration with internal teams and functions.
• Achieve individual targets and maintain compliance with SLAs, KPIs, and other performance indicators.
• Assist in identifying and initiating corrective actions for service incidents and operational issues.
• Monitor service metrics and highlight areas for improvement.
• Execute daily activities aligned with departmental strategies and goals.
• Contribute to improvement initiatives including automation, system implementations, and process enhancements.
• Prepare and submit periodic reports (daily, weekly, monthly) on assigned activities.
• Provide first-level support to Sales teams for operational issues and service requests.
• Support analysis of sales requirements and assist in achieving business outcomes.
• Communicate effectively with internal stakeholders to ensure seamless coordination.
• Comply with all relevant SOPs, DTPs, and regulatory requirements to support quality and compliance.
• Track completion of assigned mandatory training and ensure personal compliance.
• Maintain accurate and up-to-date documentation such as SOPs, DTPs, and process maps in line with operational standards.
• Flexibility to work in rotational shifts as required by business operations.

 Your Experience: 

• Bachelor’s degree required; Masters preferred 
• 2+ years of Shared Services/Global Business Services experience in sales operation, master data, finance, supply Chain management operations. 
• Service Delivery management, operational metrics and scorecards, and experience within a progressive global shared service operating model will be preferred.
• Superior problem-solving skills, communication and team/interpersonal skills. Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.
• Preferred experience in driving projects for improvements.
• PC literacy: ability to quickly learn and productively use new software applications
• IT technical skills: Microsoft office tool, understand the underlying technical aspects of technology / system / applications. 
• International experience – Self-awareness of communication styles and cultural / global differences

Working Days: Wednesday to Sunday (Rotational shift as per business requirement)

Shift: 7.30am to 4pm / 9am to 6 pm (as per business requirements)

Requisition ID: 605823

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!