Lead, Sales Operations

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: Lead, Sales Operations

The core objective of this role is to drive accurate, timely execution of rebate, pricing, and related sales operations activities while ensuring alignment with service delivery goals, operational excellence, and continuous improvement initiatives.

Location: Gurugram, India

Job Responsibilities:

• Manage commercial excellence/sales operations initiatives related to rebate processing, pricing, contract management, and other sales operations areas.
• Ensure delivery of high-quality services in line with SLAs, KPIs, and operational objectives.
• Monitor operational metrics proactively, identify root causes of issues, and implement corrective actions.
• Mentor and guide Analysts; support capability development through effective coaching and knowledge sharing.
• Act as a subject matter expert (SME) and point of escalation for complex operational matters.
• Ensure timely escalation of process risks, deviations, or business exceptions to leadership.
• Partner in process optimization and automation initiatives, including participation in system enhancements and implementation projects.
• Oversee the preparation and quality of operational reports and dashboards, ensuring accuracy and insights to inform decisions.
• Provide advanced analytical support to sales and finance stakeholders to enable data-driven decision making.
• Maintain compliance with SOPs/DTPs and drive process standardization and documentation.
• Build collaborative relationships with internal and external stakeholders to support service delivery excellence and stakeholder satisfaction.

 Your Experience: 

• Bachelor’s degree required; Masters preferred
• 8+ years of Shared Services/Global Business Services experience in sales operation, master data, finance, supply Chain management operations. Service Delivery management, operational metrics and scorecards, and experience within a progressive global shared service operating model with be preferred.
• 2+ Years of Team Handling Experience is preferred.
• Superior problem-solving skills, communication and team/interpersonal skills.  Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.
• Preferred experience in driving projects for improvements.
• PC literacy: ability to quickly learn and productively use new software applications
• IT technical skills:  Microsoft offices suite, understand the underlying technical aspects of technology / system / applications.
• International experience – Self-awareness of communication styles and cultural / global differences

Requisition ID: 605888

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!