Customer Care Representative (Nordics)

About this role

Reporting to the Customer Service Supervisor, the Customer Care Representative will support our customers by managing their inquiries, orders, emails, and phone calls. This role is crucial in delivering exceptional customer service for Boston Scientific products and services in line with our internal processes and standards.

This role offers a permanent position and weekly hybrid working from our Helsingborg office (3-days in the offer per week, 2-days remote).

Your key responsibilities will be:

• Interacting with customers across channels and platforms and coordinating with all internal stakeholders.
• Understanding customer pain points, anticipating their needs, and delivering personalized experiences that build trust and loyalty.
• Manage and oversee the Esker platform and EDI portals.

• Respond promptly to customer inquiries, including order details, delivery status, and return requests.
• Process specialized orders not handled by the standard order processing team.
• Support the central order processing team with any questions or issues.
• Resolve customer disputes efficiently and fairly.
• Contribute to ongoing improvements in customer service operations by following established procedures.
• Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
• Foster positive customer relationships by addressing concerns effectively.
• Handle incoming calls and provide professional, friendly support to clients.

What we are looking for in you:

• 3-5 years of experience in a similar customer service role, ideally within the Med-Tech industry.
• Excellent verbal and written communication skills.
• Strong phone handling skills and a customer-focused approach.
• Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
• Experience with e-commerce systems, preferably in the Med-Tech or healthcare industry.
• Comfortable communicating (spoken and written) in English and an additional Nordic language, both at a working professional proficiency or above.

Additional Skills:

• Strong commitment to customer service and client satisfaction.
• Excellent interpersonal and communication skills, especially over the phone.
• A team player who enjoys collaborating with others.
• Quick learner and understand new procedures.
• Highly organized, reliable, and detail oriented.
• Adaptable and open to change, with a proactive mindset.
• Can take initiative and solve problems effectively.
• Versatile and can work independently on various tasks and tools.

What can we offer you:

• Attractive salary and benefits package.
• Weekly hybrid working schedule from our office in Helsingborg.
• Working within an international, proactive and innovative environment.
• Upskilling and mentoring with a company investing in the professional and personal development of its people.
• Company with a purposeful mission.
• A permanent position.

Requisition ID: 603265

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!