Customer Excellence Supervisor - Nordics

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year. 

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare. 
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world. 

Customer Excellence Supervisor - Nordics

At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.
 

Purpose Statement 
    

The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department.

Key Responsibilities 

• Industry Knowledge: Delivers continuous tools and education to team members to ensure up to date industry, product knowledge; Has a broad understanding of industry trends and their impact on local/regional sales activities.
• Business Management: Supports the supply chain management activities; Monitors team performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on team management; Monitors service indicators; Delivers team development to suit evolving customer requirements and opportunities for improvement; Ensures the effective implementation of customer records, key contacts, reports and company policies; Executes department strategies and activities; Maintains expenses to ensure department objectives are met within budget; Recommends process/procedural improvements; Provides monthly reports on activities.
• Sarbanes Oxley: Audit 404: Check quarterly the process in respect with the procedure; Implement correctives actions ; Archive necessary documents; Participates in driving quality awareness in every employee, while guiding the local organization towards improved performance and customer oriented initiatives; Co-ensures that employees are notified of all mandatory training and quality obligations with HR Manager - Tracks completion of mandatory training.
• Customer Activities: Provides frontline support for customers for critical issues, consignment issues and value added services; Analyses customer requirements and supports others to achieve anticipated results; Coaches others to understand customer problem solving activities; Models strong inter-personal skills in communicating with the customer; Actively supports department initiatives by proactively assisting in the training and influencing their team.

What are we looking for in you?

• A passion for innovation and a want to learn and develop 
• Hunger to succeed and excel 
• Growth mentality 
• Patient empathy and focus 

What we can offer to you:

• Attractive benefits package
• Inspirational colleagues & culture 
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities 
• Excellent training/development programmes

Learn more about our benefits here => EMEA https://secure.bscbenefitsconnect.com/europe/

-    #LI-Hybrid 
 

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Requisition ID: 591291

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!