Customer Service Representative Nordics

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year. 

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare. 
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world. 

Customer Service Representative Nordics - Danish

Reporting to the Customer Service Supervisor, the Customer Service Representative II will support our customers by managing their inquiries, orders, emails, and phone calls. This role is crucial in delivering exceptional customer service for Bostone scientific products & services in line with our internal processes and standards.

Your key responsibilities will be:

• Handle incoming calls and provide professional, friendly support to clients.
• Respond promptly to customer inquiries, including order details, delivery status, and return requests.
• Manage and oversee the Esker platform and EDI portals
• Process specialized orders not handled by the standard order processing team.
• Support the central order processing team with any questions or issues.
• Resolve customer disputes efficiently and fairly.
• Contribute to ongoing improvements in customer service operations by following established procedures.
• Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
• Foster positive customer relationships by addressing concerns effectively

What we are looking for in you:

• At least 3-5 years of experience in a similar customer service role, ideally within the med-Tech industry.
• Excellent verbal and written communication skills.
• Strong phone handling skills and a customer-focused approach.
• Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
• Experience with e-commerce systems, preferably in the med Tech – Healthcare industry
• Comfortable communicating in Danish, Swedish and English,  spoken and written.

Additional Skills:

• Strong commitment to customer service and client satisfaction.
• Excellent interpersonal and communication skills, especially over the phone.
• A team player who enjoys collaborating with others.
• Quick leaner and understand new procedures.
• Highly organized, reliable, and detail oriented.
• Adaptable and open to change, with a proactive mindset.
• Able to take initiative and solve problems effectively.
• Versatile and able to work independently on various tasks and tools.

What can we offer you:

• Attractive salary and benefit package
• Hybrid working schedule from our office in Helsingborg
• Working within an international, proactive and innovative environment.
• Upskilling in a challenging but healthy competition atmosphere.
• Mentoring and a company investing in the professional and personal development of its people.
• Company with a purposeful mission.

Learn more about our benefits here => EMEA https://secure.bscbenefitsconnect.com/europe/

-    #LI-Hybrid 

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Requisition ID: 610758

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!