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Customer Care Automation SME Job

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Date: Nov 15, 2021

Location: Helsingborg, N, Sweden

Company: Boston Scientific

Customer Care Automation SME

 

 

 

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year. 
We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare. 
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world. 

 

Customer Care Automation SME


We crave innovative results so if you are a natural problem solver, we need you to help us make a meaningful difference to people’s lives. We’ll give you the opportunity to harness all that’s within you by working with diverse and high performing colleagues, tackling some of the most important healthcare industry challenges.


Role Purpose:

 

The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department.  The aim is to build a 'total service approach' to external and internal customers.


Key Responsibilities:

 

  • Responsibility for order entry in SAP to ensure next day delivery from DC.
  • Take necessary action to expedite the order on time and provide customer satisfaction with regards to availability, ship date, pricing, special delivery instructions.
  • Follow up and taking necessary actions to ensure customer expectations are met.  Fully understands the logistic requirements of the customer in terms of delivery, consignment stocks.
  • Takes independent action to develop service improvements with the customer (in conjunction with department and divisional needs).
  • Following documented procedure for product complaints and non complaint returns.
  • Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities.
  • Responsible in cooperation with Territory Manager to cycle the Consignment inventory on agreed timeframes.
  • Demonstrates strong preparation skills in dealing with customer accounts.
  • Monitors customer satisfaction and reports on issues, maintain customer files.
  • Maintain a high level of technical product knowledge that is adequate to respond to everyday needs for technical product information; Expert level of capability with SAP and other software packages.

 

What we're looking for in a candidtate:

 

  • Coordinate and drive automation in Customer Care processes and systems.
  • Experience from working in SAP (master data setup and reports).
  • Experience in EDI (Nordic Standards like EHF,PEPPOL, NEMHANDEL and SFTI).
  • Experience in e-invoicing ( Peppol,EHF,SFTI).
  • Skilled in excel to be able to build trackers and reports to our team - Pivot tables and V-Look ups would be an advantage.
  • Fast learner and can-do-attitude.
  • Experience from MedTech / Medical Devices is beneficial but not essential - e-capability would also be considered.
  • At least one Scandinavian language( preferable bilingual) and English. 
  • This position is working hybrid from the office and home.

 

 

 

Requisition ID: 511720

 

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


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