Solution Delivery Specialist

Additional Locations: Sweden-Helsingborg; N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

This role is to be part of the Solution Delivery team, focusing on order automation and process improvements.

This full-time permanent position is to be based from our office in Helsingborg and offers weekly hybrid working (three days in the office, two days remote).

Your responsibilities will include:

• Configure and maintain order processing systems to facilitate accurate, smooth and efficient order entry, such as Esker and EDI. 
• Contribute to reach the EMEA/country automation target.
• Actively participate in knowledge sharing / best practice sessions to improve overall knowledge to have a positive impact on automation.
• Contribute on identifying EMEA/country automation blockers and support problem solving projects.
• Ensure timely tasks/projects completion ensuring current policies and practices are followed and keeping accurate documentation.
• Continuously seek and drive improvements by piloting new tools / ideas and sharing these with others to leverage.
• Apply experience and knowledge in a variety of situations to accomplish defined goals at customer, GCX organisation and/or even broader BSC level.
• Support the deployment of Global Customer Experience (GCX) solutions to internal and external customers. 
• Impact quality and effectiveness of service activities provided to the customer.

What we are looking for in you:

• Fast learner with a curiosity and aptitude for technical learning.
• Strong interest in automation technologies and willingness to learn new tools and concepts.
• Customer care focus.  
• Effective communication and interpersonal skills to collaborate with team members and interact with peers.
• Strong analytical skills and structured thinking.
• Keen attention to detail and accurate data entry.
• Apply as well as share best practices.
• Advanced use of Microsoft Office (Excel, Word, PowerPoint).
• Experience in usage of SAP and Service Cloud (SalesForce).
• Language required: Any Nordic language and fluent English; other languages would be an advantage.

What we can offer to you:

• A competitive compensation and benefits package.
• Working in an international environment.
• Possibility to make an impact.
• Fast growing and innovative environment.
• Possibility to work on personal development.

Requisition ID: 630354

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.