Commercial Learning & Development Specialist, New Cardio EMEA

Additional Locations: United Kingdom-Hemel Hempstead; France-Voisins le Bretonneux; Germany-Düsseldorf; Italy-Milan; Spain-Madrid

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement

Responsible for devising and implementing a comprehensive training strategy to strengthen legacy and new employees in structural heart valve (SHV) that aligns with our business objectives.  Primary focus will be identifying training needs, designing relevant tailored programmes and implementing through various training methods, while assessing their impact on employee competencies and performance.  Will collaborate with various departments to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of the company.

Reporting to the Senior Commercial Learning & Development Manager, will develop the entire learning journey and build, deliver and coach SHV commercial learning & development training in EMEA – this involves SHV clinical support with healthcare professional (HCP) education, and commercial management of accounts and opportunities.  Collaborate with SHV global training team to support certification progress with training administration, reporting, logistics and materials management.  Assess and report training programme effectiveness and maintain a keen understanding of training trends, developments and best practices to ensure the organisation’s training are aligned with business goals and employee development needs.

Ownership of commercial training strategy in collaboration with EMEA EHQ marketing and commercial teams.  Provide high leadership standards through role-modelling and coaching during training and field activities to CSRs, and coaching support to CSR supervisors.  Is expected to have or obtain a good knowledge of SHV products and therapy with commercial understanding.

Location

Any EMEA BSC Hub country (Italy, Spain, UK, Germany, France)

Key Responsibilities & Commercial Development

• Onboard new hires and graduates with foundational training in product, therapy, clinical and commercial competencies
  • Identify and assess future and current training needs
  • Develop an overall training and development plan using a wide variety of training methods
  • Calendar management for programmes
  • Deliver face-2-face and virtual training
  • Knowledge transfer using divisional LMS
  • Application of knowledge through workshop and roleplays to practice within safe environment
• Coordinate certification training with global training team
  • Calendar management for programmes
  • Monitor and report progress of training and case experience towards certification
• Provide continuous educational development (product, therapy, clinical and commercial) for legacy teams
  • Through development of divisional LMS ‘mini modules’
  • Workshops and roleplays in divisional and country training activities
• Ownership of divisional commercial training (SHARP)
  • Maintain, update and build new commercial training content
  • Collaborate with the EMEA EHQ marketing and commercial teams to maintain relevance of content
  • Knowledge transfer using divisional LMS
  • Application of knowledge through workshop and roleplays to practice within safe environment – scenario development
  • Guide field managers / supervisors in clinical selling and account management field coaching of CSRs
• Material content for learning & development:
  • Follow instructional design principles and andragogical framework to maintain and update existing material; pre, peri and post training
  • Develop product, therapy, clinical and commercial training content based on business updates, market conditions and clinical updates
  • Collaborate with the EMEA EHQ marketing and commercial teams to ensure the training content is relevant and competitive content is up to date
  • Manage legal and regulatory (L&R) approval for training materials
• Work with EMEA EHQ marketing and medical affairs to deliver clinical selling material for specific clinical topics and papers
• Adoption and champion of new technologies to improve learner outcome

Quality System Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

Management Requirements

No direct reports.  Needs to demonstrate ability to influence others who will assist in the delivery and development of training content.

Job Scope and Levelling Guidelines

Knowledge

A seasoned, experienced professional with a complete understanding and wide application of principle, theories, and concepts in the field.  Applies a full understanding in area of specialisation to resolve a wide range of issues in creative ways.  General knowledge of other related disciplines, business unit function and cross group dependencies / relationships.  This position is the fully-qualified career-oriented.

Commercial Teams Development

Support the design, rollout and evolution of CSR competency framework, in line with the business & market evolutions.  Selling and marketing training curriculum: ensure the right people attend the right development programs; maximize attendance to the training sessions; ensure that the training curriculum addresses the components of the competencies frameworks; coordinate the division’s contribution to training programs evolution / development; monitor how development programs translate into effective change in the day-to-day behaviour and impact on performance.

Problem Solving

Develops solutions to a variety of complex problems of diverse scope and complexity where analysis of data requires evaluation of identifiable factors.  Exercises authority and judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.  Has a broad knowledge of a variety of alternatives and their impact on the business unit.  Follows standard practices and procedures in analysing situations or data from which answers can be obtained.

Planning and Organization

Plans and organizes non-routine tasks w/approval. Initiates or maintains work schedule and priorities. Plans and organizes project assignments and maintains project schedules.

Discretion / Latitude; Supervision Received; Decision Making

Works under general direction regarding the direction and progress of projects and special assignments.  Independently determines and develops approach to solutions.  Interprets, executes and recommends modifications to company policies.  Assists in establishing departmental policies and procedures.  Work is reviewed upon completion for adequacy in meeting objectives.  May exercise authority within limits.  May seek guidance in resolving problems.

Business Relationships and Project Management

Establishes and cultivates a wide range of business relationships to facilitate completion of assignments.  May interact and negotiate with vendors. Participates in determining goals and objectives for projects.  May lead projects within the function or department and / or represents a specialised field in larger project teams.  Influences middle management on business solutions.  Establish project management schedules for multiple training activities.

Impact

Contributes to the completion of specific programs and projects.  Failure to obtain results or erroneous decisions or recommendations would typically result in serious program delays and considerable expenditure of resources.

Liaison

Engages with internal company and occasional external contacts (including vendors and HCP’s).  Uses discretion, diplomacy and tact in interactions.  Build strong relationship with internal stakeholders.

Mentoring

Participates in the development of less experienced staff by setting an example, providing guidance, offering counsel and coaching.

Communication

Effective communicator both up and down stream

Travel

Ability to travel within the EMEA region to deliver trainings and / or to take part in meetings or congresses as required.  Majority of class-based training delivered at the IAS Dusseldorf; secondary locations would include regional hub offices.

Minimum Qualifications:

• Bachelor's degree or equivalent with at least 5 years of relevant experience in a clinical selling role in medical devices, in an area where clinical support is key for success
• TAVI market experience desirable
• Related work experience in training and / or curriculum design & development advantageous
• Ability to work with various stakeholders globally, in EMEA and countries from marketing, sales, training and R&D
• Must be highly skilled in Microsoft products (Word, PowerPoint, Excel)
• Must be a self-starter with a clear focus on curriculum development and deployment
• Must be able to juggle multiple priorities and manage requests coming from a variety of sources
• Ability to manage multiple projects simultaneously and meet deadlines within a fast-paced, multi-disciplinary, high visibility environment
• Ability to portray confidence while presenting to others with excellent presentation skills
• Excellent communication and interpersonal skills
• English language a necessity.  Additional European language is ideal

Requisition ID: 573667

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!