Customer Care Representative, Field Inventory Management (12-month FTC)

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement
The Field Inventory Specialist will be responsible for processing Capital Equipment orders, monitor and reconcile cycle counts of hospital consigned and sales rep assigned inventory. They will also liaise with Sales teams to ensure compliance with company policies is met and KPIs are reached. 

Primary responsibilities will include data analysis, driving optimization programs with local business leads and customers, leveraging existing global tools and data sources. 

This full time position is for a 12-month fixed term contract. The role is based from our Hemel office, and offers hybrid working (2-3 days per week onsite in the office).  

Key Responsibilities

• Support inventory management activities (count schedule, tools and progress monitoring); 
• Process and analyse cycle count data leveraging company tools, Microsoft Excel and ERP system; 
• Create, maintain and share ad hoc reporting on expiry scrap, inventory discrepancies and optimization programs; 
• Monitor relevant KPIs; 
• Support and guide new product launches and transitions; 
• Support roll-out and adoption of existing and new field inventory management tools; 
• Analyse field inventory landscape – identify priorities and opportunities for optimal balance between required service and cost (expiry scrap, inventory levels); 
• Build relationship with divisional business unit managers, hospital staff and other functional stakeholders; 
• Ensure compliance to company policies; 
• Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements. 
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier). 
• Handle service complaints from customers and/or sales representatives. 

What are we looking for in you?

• At least 3 years of experience in supply chain environment or similar role.
• Attention to detail.
• Analytical approach. 
• Solid Excel knowledge.
• SAP user.
• Customer centric. 
• Willing to drive continuous improvement. 
• Highly adaptable, flexible and willing to accept new ideas, processes and tools.
• PowerPoint, Tableau, other DB and reporting tool knowledge is a preferred qualification. 

What we can offer to you

• Attractive benefits package. 
• Inspirational colleagues and culture.  
• Fast growing and innovative environment. 
• A team-oriented company culture.
• International opportunities.
• Excellent training/development programmes.

Application closing date: Sunday 1st March

Requisition ID: 623929

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!