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Customer Care Representative - FIM Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Hemel Hempstead, HRT, GB


Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year. 
We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare. 
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world. 


Customer Care Representative - FIM


We crave innovative results so if you are a natural problem solver, we need you to help us make a meaningful difference to people’s lives. We’ll give you the opportunity to harness all that’s within you by working with diverse and high performing colleagues, tackling some of the most important healthcare industry challenges.

About The Role:

To provide customer service support for BSC products and works in line with local sales strategies by processing customer and internal product and service orders, responding to and measuring pre-sales and post-sales product-related inquiries, complaint handling and service needs. 
Responds to internal and external customer contact regarding product availability, delivery status and ad hoc queries ; strives to maintain customer goodwill by providing responsive customer service.

Your Responsibilities Will Include:


  • Process fax, email or Electronic Document Interchange EDI orders and invoices according to customer specific requirements
  • Process stock deliveries to sales representatives, as well as inventory transfers
  • Awareness between the differences between capital equipment and consumerables
  • Monitor the complete delivery processes (e.g. Distribution centre and/or carrier)
  • Arrange special deliveries on request
  • Adhere to local document and record related administration policies
  • Handle service complaints from internal and external customers within agreed SLA’s.
  • Respond to internal and external customer queries, proactively problem solving when required within agreed SLA’s
  • Measures and tracks queries to be followed up and closed off
  • Builds strong internal and external customer relationships and encourages open discussions which contribute to continues improvement opportunities
  • Fully understands the operational requirements of the customer in terms of delivery, procurement and stock.
  • Answer incoming telephone calls to the customer care department
  • Provide cover where required for all divisions.
  • Order Taking Processes: Order Entry – Sales; Order Entry – Consignment (Billing / Replenishments); Price List Maintenance / Checking (Normal / Special / Contract Pricelist); Adjustment Processing (Sample / Good Exchange / Product Complain); Customers / Products Master Maintenance; Product Returns and Credits Notes.
  • Quality: Ensure understanding of the SOP's related to Product Complaints and Field Corrective Actions; Ensure that product complaints are reported within the allowed timeframes by detecting quality related issues and acting upon them; Contribute to the timely closure of Field Corrective Actions.
  • Fully knowledgeable in the company’s policies procedures and practices
  • Ad hoc attendance of regional sales meetings to include presentation delivery.


What We're Looking For In You:


  • Previous customer service experience
  • Experience of SAP or other ERP system (would be beneficial)
  • Good MS Excel skills - able to create V-lookups, pivot tables and formulas for example
  • Excellent telephone manner and communication skills
  • Strong analytical skills/mindset
  • Methodical thinker
  • Strong problem solving and investigative skill
  • Team player
  • Able to work under own initiative
  • High degree of organisation skills and ability to meet deadlines.
  • Innovative
  • Medical Device or MedTech experience is a nice to have, but isn't essential (we're open to all industries but experience in inventory preferred)


Sounds like you? Apply submitting a cover letter and resume.




We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.



Requisition ID: 537539


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Job Segment: Medical Device, Customer Service Representative, Procurement, SAP, Customer Service, Healthcare, Operations, Technology

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