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IT Support Administrator

Work mode:  Onsite
Onsite Location(s): 

Hemel Hempstead, GB


Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year. 


We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare. 
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world. 






IT Support Administrator



At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.




Purpose Statement 

Functions as a member of the Global Infrastructure team managing and supporting server equipment to ensure the highest level of performance and availability in a 24X7 environment. Actively participates in the planning, development and implementation of the installation of local and/or remote server equipment. Proactively monitors, operates, upgrades and maintains local and/or remote server equipment ensuring availability and protection of server equipment.


Your responsibilities



As a Local-IT you are responsible for providing 1st line/ 2nd line IT support, covering the UK, Ireland and Nordic region. This includes supporting the local UK Office and its users, as well as our remote sales team and home workers with any IT troubles they may encounter. The role is extremely varied and plays an integral part in the running of the local business within a global corporate company. The ideal candidate will have a strong and varied technical background, allowing them to convey complex technical concepts to non-technical users effectively. You will need to possess good written and face to face communication skills and be willing to collaborate with the wider Global IT support teams.

Day-to-day tasks can include 



  • Troubleshooting hardware and software issues for onsite & remote users.
  • Setting up new hire equipment and providing user training.
  • Supporting and troubleshooting video conferencing systems onsite.
  • Initiating and implementing regular hardware refresh projects.
  • Maintaining & supporting all Office IT equipment – desk setups, printers, access points etc.



What are we looking for in you?



  • Bachelors degree in IT, big data or equivalent - preferable but not essential.
  • 2+ years work experience supporting end users in a corporate and remote environment.
  • Proactive, creative problem solving mindset, result oriented and a true team player.
  • Customer focused and working off own initiative.
  • Availability to travel abroad on occasion.
  • Excellent Windows 10 & 11 knowledge.
  • Excellent Office 365 knowledge in a corporate environment.
  • Knowledge of Apple hardware, setup and support.
  • Superb communication skills (training, presentations, learning).
  • Excellent problem resolution and analytical skills.
  • Able to follow stringent corporate processes, procedures and policies.
  • Extensive experience in remote support & troubleshooting.
  • Experience in supporting the use of AV-technology such as Zoom, Webex, Teams, etc.
  • Good Project Management and Time Management skills.
  • Good knowledge of TCP/IP and LAN/WAN technology knowledge.


What are we looking for in you?



  • A passion for innovation and a want to learn and develop 
  • Hunger to succeed and excel 
  • Growth mentality 



What we can offer to you:



  • Attractive benefits package
  • Inspirational colleagues & culture 
  • Fast Growing and innovative environment
  • A team-oriented company culture
  • International opportunities 
  • Excellent training/development programmes

Learn more about our benefits here EMEA

-    #LI-Onsite 

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.


Requisition ID: 584785

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Job Segment: Healthcare Administration, Network, Medical Device, Project Manager, Information Systems, Healthcare, Technology

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