Americas Payroll Service Center Supervisor

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.

About the role:

The Payroll Service Center Manager will oversee and guide a team of professional employees, manage employee and manager inquiries, and administer timekeeping and accrual tracking processes using UKG Pro. This role ensures the efficient operation of the payroll service center across multiple countries by setting priorities, coordinating work activities, and resolving issues within the framework of company policies and procedures.

Your Responsibilities Include:

• Lead and guide a team of professional employees.
• Oversee employee and manager inquiries, ensuring timely and accurate responses of inquiries regarding payroll, payroll tax, deductions, time keeping, time off balances, workforce management system support and other payroll and time related policies.
• Supports team responsible for employee time keeping records and provides time files to payroll teams for processing payments, and other workforce management reporting to the business
• Coordinates and facilitates employee and manager training on workforce management systems.
• Set priorities for the team to ensure task completion and coordinate work activities with other supervisors and team leaders.
• Develop tools for end user self-help guides to improve service delivery.
• Ensure the efficient functioning of the payroll service center.
• Provide input on resource planning, guidelines, processes, and procedures.
• Solve problems within the framework of company policies and procedures.
• Apply in-depth understanding of payroll concepts, procedures, and practices.
• Ensure team integration with related areas to deliver programs, services, and results.
• Identify, anticipate, troubleshoot, and resolve day-to-day functional, technical, operational, and service problems.
• Establish new techniques to ensure the team meets its objectives.
• Explain information to team members, internal clients, and peers.
• Convey performance expectations and handle complex, sensitive issues.
• Establish collaborative relationships with internal and external contacts to achieve team objectives.
• Establish industry standard key performance indicators to be measured, monitored and reported monthly to ensure inquiries are responded to timely and accurately.
• Adhere to and promote the adherence to all Corporate, Quality and Health and Safety policies and procedures.
• Other duties as required.

What we're looking for:

• Bachelor’s degree in human resources, Business Administration, or customer service-related field
• 5 years of customer service experience and 3 with experience in supervisory, management or related roles.
• English Level: C1
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.
• Proactive approach to problem-solving and process improvement.
• Ability to handle confidential information with integrity.

Preferred Qualifications

• Familiarity with workforce administration systems such as UKG Pro, Kronos Workforce Central, ADP, or similar platforms.

Desirable requirements:

• Knowledge of the Portuguese language and French.

Work Environment

The work environment is hybrid 3 days a week in Heredia.

Please submit Resume in English

Requisition ID: 604976

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.