Analyst III, Dispute Resolution (GBS)

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview. 

About the role: 

Lead advanced dispute resolution activities, providing expert analysis and strategic insights to optimize cash collection processes and enhance customer satisfaction for Boston Scientific. Drive continuous improvement initiatives and collaborate closely with internal and external stakeholders to resolve complex billing issues effectively.

Your Responsibilities Include:

• Lead and oversee all dispute resolution activities, providing advanced support to the Collections team and serving as a subject matter expert in dispute resolution processes.
• Take ownership of determining root causes for disputes/deductions, conducting comprehensive analysis of the end-to-end order-to-cash process, and resolving issues related to unpaid invoices and deductions/short payments with a high level of efficiency and accuracy.
• Organize, analyze, and resolve complex disputed/deducted billing issues impacting cash collection processes, including credit and rebill when necessary. Effectively communicate findings and resolutions to stakeholders through concise verbal and written summaries.
• Independently prioritize tasks, overcome challenges, and make strategic decisions to drive goals and assignments to completion, demonstrating strong leadership and problem-solving skills.
• Utilize advanced analytical techniques to collect and analyze large datasets, identifying root causes of disputes and deductions. Lead initiatives to eliminate root causes and drive process improvements to enhance efficiency and effectiveness.
• Negotiate solutions with assertiveness and professionalism, adapting negotiation styles as required to achieve favorable outcomes. Maintain strong working relationships with internal and external stakeholders, demonstrating a deep understanding of complex customer organizations.
• Provide comprehensive monthly reporting on controls and management reports on KPIs, including Dispute aging metrics, ensuring accuracy and timeliness.
• Assist AR Management with ensuring accurate and timely close activities, providing expert support and guidance as needed.
• Support AR Management on current and future projects and initiatives, including implementation, testing, and documentation of processes, serving as a key stakeholder.
• Conduct advanced analysis and audit requirements, preparing thorough documentation and conducting audits of SOX controls to ensure compliance and effectiveness.
• Adhere rigorously to all financial and internal controls, providing support for documenting controls and processes in assigned areas, particularly for changes.
• Provide expert recommendations to management for process improvements identified through comprehensive analysis and evaluation of processes performed during the month.
• Act as a liaison between AR and external/internal customers, playing a pivotal role in partnering closely on issues with collectors and other stakeholders.
• Perform other related duties as assigned, demonstrating flexibility and adaptability to evolving priorities and responsibilities.
• Provide support for documenting controls and processes in assigned areas, particularly for changes, including DTPs

What We’re Looking For:

• Bachelor or Licenciature degree in Accounting, Finance
• English Level desired: 80%.
• Experience: At least 3 years
• Financial Acumen and Analysis
• Strong Communication Skills (written and verbal)
• Drive Continuous Improvement
• Well versed in financial statement analysis
• Experience with accounting/financial analysis (MS Excel) and systems skills
• Advanced excel skills
• Ability to communicate and engage well with internal and external customers
• Customer service orientation.
• Knowledge in Cash Applications
• Strong written and verbal communication skills in English. Being able to communicate clearly on calls, email and written correspondence.

Requisition ID: 603852

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.