Credit/Collection Senior Analyst

Additional Locations:  N/A

 Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes onsite. You will have the opportunity to discuss details in the interview. 

About The Role: 

The Credit/Collection Senior Analyst is responsible for managing all aspects of collections for a portfolio of our greater complexity customers, aiming to maximize cash flow while minimizing bad debt. Creating meaningful partnerships with our key customers is essential to supporting their customers to cash inquiries and requests. The analyst must identify areas of concern related to non-payment, recognize internal and external obstacles/barriers that may be compromising collections and drive resolution before escalating as appropriate. Collaboration is vital in this position as the analyst must develop relationships with internal cross-functional teams to provide services and solutions that create value for our customers. 

Your Responsibilities Includes: 

·       Develop collection strategies for an account portfolio of high complexity assigned based on experience and ability of individual.

·       Monitor collections and independently carry out assignments without direction. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items, and take the initiative to solve problems. 

• Ensure all outstanding items within the assigned portfolio have been addressed, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while enhancing customer relationships.   
• Support the Customer to Cash Management team by conducting deep dive analysis on portfolio, driving to resolution, and escalating potential risks and/or areas of concern.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status. 
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required. 
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours. 
• Adhere to all financial policies/controls and promote high corporate responsibility. 
• Train & support less experienced peers and make recommendations that will aide them in cash collection processes.
• Participate in discussions and presentations to support internal department objectives
• Achieve established KPI targets

What We're Looking For:

Required Qualifications: 

• Bachelor’s degree and/or a minimum of 3-5 years related experience in Collections. 
• Intermediate/Advanced experience in MS Excel. 
• Strong written and verbal communication skills.  
• Ability to interact with external and internal customers in a professional manner.
• Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions. 
• Ability to recognize high risk situations which need to be escalated and make recommendations for resolution
• Drive and seek opportunities for continuous improvement and lead small projects.
• Demonstrate a high standard of integrity with internal and external customers. 
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics.

Preferred Qualifications: 

• Collections experience in the healthcare/medical device industries with knowledge of hospital systems. 
• SAP, Service Cloud, BillTrust and/or GetPaid experience.
• Experience working with Global organizations.
• Intermediate analytical skills and ability to identify root cause
• Process Improvement experience
• Mentorship and/or training experience

Requisition ID: 606129

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!