Digital Product Manager

Additional Location(s): Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role: 

This is an exciting opportunity for a Digital Product Owner – ServiceNow. The Digital Product Owner – ServiceNow position will partner with critical internal members of IT and external members of the business community to maintain and develop the ServiceNow Platform. Day to day this position will focus on leading the resolution of ServiceNow operational issues, assisting the ServiceNow Product team in developing the backlog and strategic roadmap, and directing support staff responsible for ensuring the work is completed. The Digital Product owner for ServiceNow also owns the vision and definition of the product; represents the voice of the user/asset and stakeholders; creates, maintains and prioritizes the Backlog providing the Digital Sprint Team with the information they need on what needs to be built and in what order.

• Works with Boston Scientific internal stakeholders and vendors to create ServiceNow roadmap for Boston Scientific in consultation with his/her supervisor and coordination with the Director, Digital Workplace and Global Service Delivery and the CIO
• Partner with stakeholders (internal IT and external business leaders) to maintain and advance ServiceNow.
• Be the champion of the product internally and externally, pushing for rapid adoption and resolution of production issues.
• Actively engages in education & research to stay current with ServiceNow and associated standards like ITIL, Project Management, Quality Assurance, and Compliance. 
• Directs ServiceNow support staff daily to set priority between operational needs and product advancement activities to ensure goals are accomplished. 
• Assist the Product Owner in Defining and Prioritizing the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.
• Monitor ServiceNow production issues and ensure timely resolution.
• Work with IT leadership to establish reports and KPIs (key performance indicators) that can be used to track overall IT operations status. 
• Project Management activities including participating and leading scrum meetings, leading minor change efforts, and/or assisting project managers assigned from the PMO. 
• Fill the role of ServiceNow Subject Matter Expert and Quality Assurance Analyst as needed.
• Follows all security standards when working with sensitive data. 
• Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Performs other duties as assigned.

Your responsibilities will include:

• Incorporate Agile, Lean, and User Centered Design methodologies to execute on product development, implementation, and operations.
• Work in dedicated, co-located product teams, offsite resources and external Vendor partners, consisting of Product Managers, Software Engineers, Designers, and Data Scientists/Engineers.
• Establish and track measurable objectives for the team.
• Responsible for maintaining product backlog, writing user stories, product feature and design validation, product development prioritization and decisions on releases.
• Adjust product direction based on data, customer feedback, and business stakeholder feedback.
• Inform product decisions by balancing user and business stakeholder input; create and execute on product roadmaps (outcomes based).
• Responsible to release new product as often as is appropriate and making that determination in collaboration with the Product Owner.
• Solicit input from Quality, Regulatory, Legal, Security, Privacy and other functions to deliver compliant software in an agile manner.
• Serve as the interface between the team and the business. Represent as the Product Owner, Stakeholders and functions in all team discussions.
• Manage and communicate project status to stakeholders and senior leadership.
• Define product vision, strategy, and roadmap, business model, MVP. Collaborate with divisional stakeholders on strategy, optimal product definition and the Agile, Lean, User-Centered, DevOps process and culture.

Behavioral Skills:

• Outstanding change management experience
• Experience in developing value propositions, as well as business case opportunities
• Excellent communication and interpersonal skills, ability to present to peers as well as executive management 
• Ability to work in fast-paced environment and foster constructive relationships with key internal and external customers. 
• Strong analytical skills
• High level of business acumen, strategy creation, and execution excellence 

Required qualifications:

• Bachelor’s degree required Computer science, Business Administration, Management of information Systems.
• 10+ years of experience as a Product Manager or equivalent 
• 4+ years of experience with ServiceNow
• ITSM methodology experience 
• Experience working with an Agile team
• English Level desire 90% or above
• Please submit Resume in English

Preferred Qualifications:

• ITIL v4 certification
• ServiceNow certification
• Experience collaborating with global teams
• Experience working for a MedTech/Biotech/Pharmaceutical company

Requisition ID: 588610

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.